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Sims 4 crashing on Mac

by michellemarie01
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Original Post

Re: Sims 4 crashing on Mac

@Madonna66

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Please also try the troubleshooting steps in this thread - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 21 of 56 (1,254 Views)

Re: Sims 4 crashing on Mac

★★★★ Newbie

Okay what if your game only crashes when you try to download something from the gallery. It's not a storage problem or mods folder problem. It just won't let me download any player made lots from the gallery. I don't understand cause everything was working fine until I got the outdoor retreat pack.

Message 22 of 56 (1,146 Views)

Re: Sims 4 crashing on Mac

@Michelle75813543

 

Drag your Sims 4 folder from Documents > Electronic Arts onto your desktop then launch your game again. It will be like new again with no saves, CC etc. Start a new game then try downloading from the gallery - does it still crash?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 23 of 56 (1,136 Views)

Re: Sims 4 crashing on Mac

★★★★ Novice
I followed all the steps for origin and moved my folder from documents, erased the options file, etc. My problem is my computer crashes in origin. I Can't even press play for the sims 4. When I open origin a few seconds later my computer shuts off and restarts. I don't know what to do please help.
Message 24 of 56 (1,029 Views)

Re: Sims 4 crashing on Mac

@ThaVirginMary

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 25 of 56 (1,018 Views)

Re: Sims 4 crashing on Mac

★★★★ Novice
I didn't have the problem in the past I've been playing since 2015. It would crash after hours of playing but not crashing just by starting up origin
Message 26 of 56 (1,007 Views)

Re: Sims 4 crashing on Mac

@ThaVirginMary

 

Please run the Origin reset tool then try again.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 27 of 56 (1,003 Views)

Re: Sims 4 crashing on Mac

★★★★ Novice
I did this and it worked. But now I updated the sims and it's happening all over again. I open origin and my compute crashes before I can even press play on the sims 4.
Message 28 of 56 (892 Views)

Re: Sims 4 crashing on Mac

@ThaVirginMary

 

Have you run the Origin reset tool again?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 29 of 56 (863 Views)

Re: Sims 4 crashing on Mac

★★★★ Novice
Yeah it kept crashing. I deleted some plugins from my library recommended by others going through the same thing and that worked. Thanks again
Message 30 of 56 (847 Views)
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