Sims 4 crashing Mac iOS catalina

[andreaim24]

Hi, this is my first time using this forum so I’m not sure if anyone can help but my Sims 4 keep crashing on my Mac. I’ve tried to repair the game and I’ve removed broken mods but after 30/40 minutes of playing they just crash unexpectedly, without a message or anything, the screen just disappears and the game quits. Can someone help with this? Thank you 

[Bluebellflora]

@andreaim24 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[mcutting217]

I'm having the same exact problem - I've repaired the game, removed all of my mods, created a clean folder, uninstalled and reinstalled origin and updated my Mac. 

This is my Mac info: 

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

3.1 GHz Dual-Core Intel Core i5

8 GB 2133 MHz LPDDR3

Intel Iris Plus Graphics 650 1536 MB

[Bluebellflora]

@mcutting217

Can you attach your Config.log file to a post here please.

Can you disable Origin in-game and see if that helps - https://bluebellflora.com/2017/12/23/disable-origin-in-game/

[mcutting217]

I did disable origin in game, nothing. here is log 

Config.log

[andreaim24]

Hi! This is my Mac information:

MacBook Air (13-inch, early 2015) running macOS Catalina 10.15.6 

1.6 GHz Dual-Core Intel Core i5

4 GB 1600 MHz DDR3

Intel HD Graphics 6000 1536 MB

Config.log

[Bluebellflora]

@andreaim24 @mcutting217

Thanks both

Could you create a new user account on your Mac and see if it still happens. Don't copy over any saves, keep it as a new, clean game with none of your user data. If you need help setting up a new account you can read this article - https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac

[andreaim24]

@Bluebellflora With no Mods?

[Bluebellflora]

@andreaim24

Yep - no Mods, no saves, no Tray, nothing from your current Sims 4 folder.

[andreaim24]

@Bluebellflora Hi!! I just did as you said and it appears to work just fine when played on a new account!