Sims 4 crash Mac

[latalyab]

Every time I try to launch, it plays the opening graphic, but then pauses before the green gem begins to spin. I've tried everything. Here's the report from the latest crash.

Process:               The Sims 4 [1476]

Path:                  /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4

Identifier:            com.ea.mac.thesims4

Version:               1.0

Code Type:             X86-64 (Translated)

Parent Process:        launchd [1]

User ID:               501

Date/Time:             2022-07-13 23:41:28.4047 -0500

OS Version:            macOS 12.4 (21F79)

Report Version:        12

Anonymous UUID:        6474B0C0-EDDB-2011-123E-876E694DCA2D

Time Awake Since Boot: 1400 seconds

System Integrity Protection: enabled

Crashed Thread:        24

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x000000012ed9aeb0

Exception Codes:       0x0000000000000001, 0x000000012ed9aeb0

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [1476]

[Bluebellflora]

@latalyab 

Please list everything you have tried so we're not suggesting troubleshooting unnecessarily.

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Is there a lastCrash report in your Sims 4 folder from when this happens? If so, please copy and paste the contents here.

[PipMenace]

I just started getting this crash today - and I swear I was just playing yesterday and it worked fine! Even with mods!

Now, I've removed the mods folder, restarted Origin, then repaired the game in Origin, but it still just crashes during the initial loading screen.

I'm on a Macbook Pro Retina 13-inch Early 2015

Graphics is Intel Iris Graphics 6100 1536 MB

Currently running Monterey 12.6

Mac's crash report:

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000014d8c1030
Exception Codes: 0x0000000000000001, 0x000000014d8c1030
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [32679]

Edit to note: Just realized repairing the game doesn't delete the cache. Deleted the cache. Still crashes. :-(

Last crash file in Sims 4:

Num Save Errors: 0

Num Load Errors: 0

Current Game State: 0xdd4141d5

LoadingScreenActiveFlag: 1

Origin Version: 10,5,115,51547

Modded: False

SystemInfo: Mac OS X Version 10.16 (Build 21G115) GPU: Intel Iris Graphics 6100 macOS Metal driver 0.0.0.0

(baseaddr) 0x7ff812fa4000,'libsystem_platform.dylib' 0x10df1e000,'The Sims 4' 0x10df1e000,'The Sims 4' 0x10df1e000,'The Sims 4' 0x7ff812f8c000,'libsystem_pthread.dylib' 0x7ff812f8c000,'libsystem_pthread.dylib'(/baseaddr)

Edit to note: Just realized that repairing doesn't delete the cache. Deleted the cache. Still crashes.

[Bluebellflora]

@PipMenace 

Not sure what cache you're referring to. Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[PipMenace]

(Which cache file: The thumbnail cache - the one that you need to delete if a mod screws things up and then they stayed screwed up after removing the mod.)

But yes, thank you, moving the entire Sims 4 folder onto my desktop worked. I've been able to replace all my saves and the tray and the crash has not repeated. I've put some mods back in so far, but not all - going slow trying to figure out if any of them caused the crash. But it's odd though, since they were running fine and had no errors the day before; then after adding nothing and updating nothing suddenly it wouldn't open. If I can't find a mod that caused the game to stop opening... then I guess just bad luck and fingers crossed it doesn't happen again?

[Bluebellflora]

@PipMenace

Yeah, it may just be something corrupted or went a bit haywire. You're not the first to report this happening and definitely won't be the last

[a12nv8nhl2pn]

@PipMenace dude ik u said this a while ago but im so glad I found u say this bc u just helped me sm w my sims bc It wasn't working and after I did what u said u did it now works