Sims 4 Won't Open (Mac) [ Edited ]

[thegreatkate21]

I've recently installed the Cats & Dogs expansion pack and now the Sims will not open (error message below). Prior to installing the expansion, I had no issues running the game.

I have uninstalled and reinstalled the app as well as repaired the game. 

I've reset Origin. 

I do not have any CC/mods.

Here is the error message and reports I receive:

"The Sims 4 cannot be opened because of a problem. 

Check with the developer to make sure The Sims 4 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

Click Report to see more detailed information and send a report to Apple.

Process: The Sims 4 [2375]
Path: /Applications/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: The Sims 4 [2375]
User ID: 502

Date/Time: 2017-12-16 22:19:58.922 -0600
OS Version: Mac OS X 10.11.6 (15G18013)
Report Version: 11
Anonymous UUID: 83CF124B-2A72-E34F-04E4-0F1D26017B34

Time Awake Since Boot: 250 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
dyld: launch, loading dependent libraries
DYLD_INSERT_LIBRARIES=/Applications/Origin.app/Contents/MacOS/IGOLoader.dylib

Dyld Error Message:
could not load inserted library '/Applications/Origin.app/Contents/MacOS/IGOLoader.dylib' because no suitable image found. Did find:
/Applications/Origin.app/Contents/MacOS/IGOLoader.dylib: open() failed with errno=1

Binary Images:
0x10b77e000 - 0x10d882fff +com.ea.mac.thesims4 (1.0 - 1) <F1F71B9E-554E-3750-8D36-D25FEC57E520> /Applications/The Sims 4.app/Contents/MacOS/The Sims 4
0x7fff66ae0000 - 0x7fff66b17a47 dyld (360.22) <6B9CD3BA-2D60-3629-A0CB-AB810F55E8DD> /usr/lib/dyld

Model: MacBookPro12,1, BootROM MBP121.0171.B00, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.178.1a2)
Bluetooth: Version 4.4.6f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1"

My Mac specs are as follows:

OS x: El Capitan (10.11.6)

Processor: 2.7 Ghz intel core i5

Memory: 8 GB 1867 Mhz DDR3

Graphics: 

Intel Iris Graphics 6100 1536 MB

[Bluebellflora · Accepted solution]

@thegreatkate21

Ugh. Can you please disable Origin in-game and see if that helps?

[Bluebellflora]

@thegreatkate21

Can you please create a new user account on your Mac and see if you can play the game in it?

[thegreatkate21]

Thanks for the reply - I created a new user on my mac but I am still receiving the same error when attempting to launch the game. 

[Bluebellflora]

@thegreatkate21

So in the new user account, with no prior saves, you're still experiencing the same issue? Can you try this:

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

[thegreatkate21]

Yes - on the new user account, with no other saves, still the same issue. 

I've also followed these instructions (deleting & redownloading) and I'm still unable to run the game - same error message. :/

[Bluebellflora · Accepted solution]

@thegreatkate21

Ugh. Can you please disable Origin in-game and see if that helps?

[thegreatkate21]

That seems to have done the trick - thank you! 

[ezcauller]

I too disabled SIms 4 "Enable Origin in Game" I am redownloading it and I have 10.7.5. Do you think this will work?

[ezcauller]

This is my last hope. I've looked everywhere.