Re: Sims 4 Unable to start- game is already running

Bluebellflora · February 2021

@Diniecita

Move your Sims 4 folder to the desktop and attempt to launch a brand new clean game. Does it load?

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -- Clearing Origin cache - | - Mac specific TS4 issues -

Please do not PM me unless I ask you to, I won't reply- I am not affiliated with EA in anyway -

Diniecita · February 2021

Nope. Origin redowloaded all the packs I have (which took hours.) and still said I had a game running.

Bluebellflora · February 2021

@Diniecita

Moving the Sims 4 folder to the desktop has no bearing on your packs installing. The Sims 4 folder is in Documents > Electronic Arts.

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -- Clearing Origin cache - | - Mac specific TS4 issues -

Please do not PM me unless I ask you to, I won't reply- I am not affiliated with EA in anyway -

Sarahtd9 · February 2021

How do you fix this? I tried all the tips from when this problem happened in the past and they didn't work. Was even on the phone with EA support for over an hour and nothing worked. Do I just have to wait until they fix a bug? Everything is updated.

Bluebellflora · February 2021

@Sarahtd9

What have you tried to fix it?

Where is your game installed to?

Have you created a symlink to store your Sims 4 folder externally?

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -- Clearing Origin cache - | - Mac specific TS4 issues -

Please do not PM me unless I ask you to, I won't reply- I am not affiliated with EA in anyway -

Sarahtd9 · March 2021

I tried moving the folder to the desktop so it creates a new folder and that didn't work (no new folder was created). I tried making a new profile on my computer to play from but that is not working because I can't connect it to the wifi (needs to run a program to connect to the wifi at my college and that program keeps crashing). I updated everything and reset the game. I deleted the user data lock file too.

I am playing it on Mac Big Sur.

What is a symlink?

Bluebellflora · March 2021

@Sarahtd9

Which folder did you move to the desktop? When troubleshooting please be really specific so we have all the info to hand

Where is your game installed to?

It doesn't sound like you have created a symlink to store your Sims 4 folder externally so don't worry about that.

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -- Clearing Origin cache - | - Mac specific TS4 issues -

Please do not PM me unless I ask you to, I won't reply- I am not affiliated with EA in anyway -

Sarahtd9 · March 2021

I moved the Sims4 folder to my desktop, not the EA one.

I'm not sure what you mean by where I have it installed to... but my best guess is Origin?

Bluebellflora · March 2021

@Sarahtd9

Ok. And did you relaunch the game after moving the folder and that's when the error came up again? If that is the case please try this super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

In Origin > Preferences > Installs & Saves what is the install location of your games library? Origin is a client, not an installation location.

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -- Clearing Origin cache - | - Mac specific TS4 issues -

Please do not PM me unless I ask you to, I won't reply- I am not affiliated with EA in anyway -

Sarahtd9 · March 2021

It says that the install locations of the games library is in applications.

I tried the repair that you linked, and it still says that the game is unable to start.

When I open the applications tab in Finder, Sims4 isn't listed and I have to search for it. Could that be an issue?

Re: Sims 4 Unable to start- game is already running

Original Post

Re: Game says it's already running-LIES!!!!

Re: Game says it's already running-LIES!!!!

Re: Game says it's already running-LIES!!!!

Sims 4 Unable to start- game is already running