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Re: Sims 4 Stuff Packs Not Installing

by Bluebellflora
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Sims 4 Stuff Packs Not Installing

★★ Novice

Yesterday I bought a couple stuff packs, which usually just downloads and updates the base game automatically, but this time it did not. When I open the game it says I have not purchased the packs. When I go to the store it still gives me the option to purchase the packs (unlike other packs I own, which say 'View in Library', this new one still comes up with the price to buy) - but when I click purchase it tells me I already own it, I just need to download the base game. But of course the base game is already downloaded!

 

So what is going on here? I assume there are not two versions of Sims 4? When I check my purchase history it shows these packs along with other ones I've bought in the past, and informs me that they've already been digitally sent to me/downloaded. Has anyone ever had this or a similar problem before?

 

(I don't know if it matters, but I am using a Mac)

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Re: Sims 4 Stuff Packs Not Installing

@Atanax

Ok. Can you upgrade to a later version? Sierra/High Sierra preferably but El Capitan should do if your Mac won't upgrade further. This is an issue with Yosemite - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Re: Sims 4 Stuff Packs Not Installing

★★★★ Expert

Tagging @Bluebellflora since this is a Mac Issue.

 

@Atanax Your posting will be moved to the  Sims Mac forum.

Message 2 of 8 (201 Views)
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Re: Sims 4 Stuff Packs Not Installing

★★ Novice

I don't think this is a Mac issue. I am using a Mac, but the issue seems to be the fact that Origin isn't installing the content. It's an Origin issue.

Message 3 of 8 (191 Views)
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Re: Sims 4 Stuff Packs Not Installing

@Atanax

 

It's probably a mixture of both Mac and Origin. Which version of macOS are you running? Can you please run the Origin reset tool and then see if you can successfully install the packs?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 8 (174 Views)
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Re: Sims 4 Stuff Packs Not Installing

★★ Novice

Okay... I did as you suggested, followed all the steps... and now my game library is empty. So now the problem is worse.

Message 5 of 8 (162 Views)
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Re: Sims 4 Stuff Packs Not Installing

@Atanax

Are you running Yosemite?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 8 (154 Views)
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Re: Sims 4 Stuff Packs Not Installing

★★ Novice

Yes, version 10.10.5

Message 7 of 8 (148 Views)
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Re: Sims 4 Stuff Packs Not Installing

@Atanax

Ok. Can you upgrade to a later version? Sierra/High Sierra preferably but El Capitan should do if your Mac won't upgrade further. This is an issue with Yosemite - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 8 (143 Views)
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