Sims 4 Mac Won't Start [ Edited ]

[murielltr]

I have the exact same problem. I upgraded to High Sierra for those freaking security reasons, and now my game won't open at all!!! It worked just fine RIGHT BEFORE!! 

I have re-installed, repaired, used the reset tool, followed the steps offered!! But nothing. 

I knew this stupid upgrade would mess things up, I just knew it...  

Could someone please come up with a solution? 

[sharkbait31]

I just updated to high sierra and have the same exact issue

[Bluebellflora]

@sharkbait31

I have created a thread for this issue since the December 2017 patch as the issue does not appear to be High Sierra. Please read the thread here - https://answers.ea.com/t5/The-Sims-Mac/Sims-4-not-opening-Please-read-here-first/m-p/6614441#M11150

[emmenew12]

Well now that you say that the mininmum is (10.7) I just updated mine to High Sierra 10.13.3. But the game literally won't start and it's not telling me why.

[Bluebellflora]

@emmenew12

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[CORPERUS]

I had this problem too. only when I repaired the game all my data was gone. thanks EA.

[Bluebellflora]

@CORPERUS

Repairing the game won't delete your data. Can you search for an Electronic Arts folder on your Mac?

[domcaso97]

My Sims 4 won't open and it says origin is not running when it is. i have uninstalled and reinstalled origin and the sims. i also repaired the game many times. I also have cc and i deleted my most recent downloads that Ive had since i havent been able to open the game. 

• Operating System (Version) :macOS Sierra version 10.12.6
• Mac model: 21.5 inch, Late 2009
• Processor: 3.06 GHz Intel Core 2 Duo
• Memory (RAM): 8 GB 1067 MHz DDR3
• Graphics: NVIDIAGeForce 9400 256 MB

[Bluebellflora]

@domcaso97 

Please run the Origin reset tool then try again.

The NVIDIA 9400M in your Mac is not supported so will struggle to play. I'm sure you've managed to play before but as it is not supported there is the risk that it may not work. Try the above though and see if it helps.

[Hausken95]

how do I move my sims4 folder to the desktop? I see the folder but don't know how to move it. newbie here, sorry..