Sims 4 not launching Mac OS x Yosemite November update

[EA_Arrenai]

Sul sul, @MaritaMay.

With the November update, there are some changes in the minimum system requirements of the game. The Legacy Edition was created to ensure that everyone who could play The Sims 4 prior to the update can continue to play with their current game. If you're being prompted for the Legacy Edition, I would try downloading that one, and see how it runs for you.

There is a great post by @EA_Mai that goes over the details about what prompts for Legacy and what the requirements are for the future.

https://answers.ea.com/t5/General-Discussion-and-Feedback/sims-4-discover-university-not-showing/m-p...

Please give it a look over and see if it helps, and let us know how it goes for you.

Arrenai 

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[EA_Arrenai]

Sul sul, @xoxbecca1001.

Let's see if we can figure out why it's not displaying for you. Can you share your Mac specs?

Finding your Mac's specifications

In addition to needing a 64-bit operating system, your Mac and macOS version will need to be able to support Metal. Sharing your specs can help us narrow down what might be doing it.

Arrenai 

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[Bluebellflora]

@MaritaMay

You need to be running macOS 10.11 El Capitan or later. Please update your operating system via the Mac App Store.

[laeckler]

I am also having this issue. I was able to play with the Sims 4 non-legacy edition earlier this November, but when I logged into Origin to download Discover University on November 15th, I am now asked to download the legacy version whenever I click play.

These are my Macbook Pro specs:

• OS X El Capitan 10.11.6
• Macbook Pro (15-inch, late 2008)
• 2.66 GHz Intel Core 2 Duo
• 8 GB 1067 MHz DDR3
• NVIDIA GeForce 9400M
  NVIDIA GeForce 9600M GT
  (more information in the attached screenshots)
• No mods/CC
• Packs Installed:
  • Cats & Dogs
  • City Living
  • Discover University
  • Get Famous
  • Get to Work
  • Get Together
  • Island Living
  • Seasons
  • Dine Out
  • Jungle Adventure
  • Outdoor Retreat
  • Parenthood
  • Realm of Magic
  • Spa Day
  • StrangerVille
  • Vampires
  • Backyard Stuff
  • Bowling Night Stuff
  • Cool Kitchen Stuff
  • Fitness Stuff
  • Kids Room Stuff
  • Laundry Day Stuff
  • Moschino Stuff
  • Movie Hangout Stuff
  • Perfect Patio Stuff
  • Romantic Garden Stuff
  • Spooky Stuff
  • Toddler Stuff
  • Vintage Glamour Stuff

Any help would be appreciated. Let me know if you need any more information.

[puzzlezaddict]

@bbdelcast  Please post the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

It's not enough that you're running El Capitan; your Mac also needs to support Metal.

@laeckler  Your Mac does not support Metal and therefore can't run the standard edition of Sims 4.  The Legacy Edition was released a week ago, along with the new patch.  As soon as Origin updated your install, you would have been forced to download the Legacy Edition if you wanted to keep playing.

[bbdelcast]

Here is the info about the computer and OS I am playing on,  is there anything that doesn't fit the requirements for the game and all packs after September 2019? Thank you so much for your help !  I looked it up and it said my mac supports metal but I'm not so sure anymore. 

[bbdelcast]

@puzzlezaddict btw my version is 10.11.6 since you can't really see it in the picture. Let me know if you need a bigger picture to see if I have the correct system requirements or not ! thanks again

[puzzlezaddict]

@bbdelcast  Your iMac is from 2008, so it doesn't support Metal.  El Capitan does, but that's not enough.  So unfortunately, you're stuck with the Legacy Edition, and no new packs, including Discover University.

[bbdelcast]

@puzzlezaddict sounds like my computer desperately needs an update haha, thank you for the help !!

[LAVALOLLO]

@Arekkino I have the exact problem right now (11/20) and can't open the game I have to done the exact thing that they have asked me to when I did some research but it just wont work.