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Sims 4 Glitching and Crashing (MAC Book), help!

by BambinoCheeno
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Sims 4 Glitching and Crashing (MAC Book), help!

★★ Novice

Hi! I've had reoccurring problems with my Sims4 account for the couple of days following the latest update. 

At first it was extremely glitchy to the point where I couldn't see my character in the 'build a sim', they just appeared as a silhouette.  

I then deleted the old mods I had on the game. 

Now whenever I load up the game it lags a little bit on the opening screen. Once I load in the family it will be fine for about a minute then the character's/environment's 'skin' will stretch all over the page (Please ref. the attached video) Once it glitches for about half a minute my macbook will crash and close down. Has anyone else had this problem? I recently bought the Realms of Magic add on if this has anything to do with it. 

 

I have already tried the following: 

 

- Deleting all mods (and not re-installing) 

- Re downloading the game.

- 'Repairing' the game on Origin

- Moving the 'options' asset from the 'Electronic Arts' folder to the 'desktop' folder

-  Moving the entire 'Sims 4' folder to Desktop so it creates a new folder

- Changing the game graphics (so that the Sim is on 'high' & most of the environment is 'low') 

 

(I do have Retina display on, the one time I de-selected it the game immediately crashed.) 

 

If anyone knows any possible way I can fix this I'll be forever grateful! 

Many thanks,

 

Here's the details for my mac:

 

Hardware Overview:

 

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,5

  Processor Name: Intel Core i7

  Processor Speed: 2.5 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 16 GB

  Boot ROM Version: MBP114.0184.B00

  SMC Version (system): 2.30f2

  Serial Number (system): C02RM66GG8WP

  Hardware UUID: A399AA25-2760-5BBD-AE67-C6B407DF25CE 

 

 

 

Message 1 of 9 (940 Views)

Accepted Solution

Re: Sims 4 Glitching and Crashing (MAC Book), help!

@BambinoCheeno

You should run 10.13.6 High Sierra or later, the game doesn't like El Capitan or Sierra currently Frown

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Re: Sims 4 Glitching and Crashing (MAC Book), help!

@BambinoCheeno

No video attached. Is your issue similar to this? https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Empty-CAS-Question-Marks-Invisible-Sims-...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
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Message 2 of 9 (911 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

★★ Novice

Hi thanks for the reply,

 

Its similar to the last photo but its more like the pixels are stretched, I'll try and link screenshots and have another go at the video! 

In the video/ screenshots my game is paused yet the pixels are continuing to glitch and move around the screen?

Less than a minute after this happens the game & my computer will shut down?

 

 

IMG_1152.jpg

 

IMG_1149 2.jpg

Message 3 of 9 (877 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

@BambinoCheeno

Thanks. Are you running 10.11.6 El Capitan?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 4 of 9 (856 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

★★ Novice
@Bluebellflora Originally I wasn't but I've just gone ahead and installed it. Sims seems to be working so much quicker with the update, thank you! However, after about 5 minutes or so it'll start glitching again and then crash?
Message 5 of 9 (829 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

@BambinoCheeno

You should run 10.13.6 High Sierra or later, the game doesn't like El Capitan or Sierra currently Frown

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 9 (790 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

★★ Novice
@Bluebellflora Thank you so much for all the help!! I've just updated to High Sierra & it works perfectly (I can even run the new version of Premire Pro!!) I can't thank you enough!
Message 7 of 9 (743 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

@BambinoCheeno

Fantastic! Thanks for confirming it worked Standard smile

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- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 8 of 9 (735 Views)

Re: Sims 4 Glitching and Crashing (MAC Book), help!

★★ Novice

does anyone know how to fix glitches within the packs. For example I have the cats and dogs pack and when I go onto the world there are no houses of lots it just shows the setting/background. its like this for all my expansion packs. Can someone please help me, I have restarted the game, reinstalled it .etc.

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