Sims 4 Freezes (Mac)

[JJewett10]

Hello, I am having trouble playing sims 4 on my MacBook. I am able to log into the game but it freezes and lags all the time and I have to completely shut down my laptop to get out of the game. It usually happens when I am creating the sim but sometimes if I am very careful when clicking on things I can load up the game but even in game it will randomly freeze causing me to have to shut my laptop again. I have tried uninstalling and reinstalling multiple time and still no change. Please help!

[Bluebellflora]

@JJewett10 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[JJewett10]

@Bluebellflora
Model Name: MacBook Pro
Model Identifier: MacBookPro17,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
System Firmware Version: 6723.50.2

I tired the repair as well and it didn't help. Is there anymore information that you need that I forgot?

[Bluebellflora]

@JJewett10

Operating system?

[JJewett10]

@Bluebellflora how do I find which operating system I have?

[Bluebellflora]

@JJewett10

In About This Mac.

[JJewett10]

@Bluebellflora Is it the macOS Big Sur part?

[Bluebellflora]

@JJewett10

Yep, with numbers after it

[JJewett10]

@Bluebellflora It says Version 11.0.1! Sorry I am not a big computer person!

[Bluebellflora]

@JJewett10

Thanks and no worries! You should update the operating system for optimal performance overall. Here’s an Apple help page for that https://support.apple.com/en-gb/HT201541 you don’t need to upgrade to Ventura. In fact I wouldn’t because it currently has its own problems with the game. Just update Big Sur to 11.7.1.

For your freezing issue, enable vsync in the in-game options. It’s a known issue on some Macs with M1 chips https://support.apple.com/en-gb/HT201541