Sims 4: Error code 801

[michkups]

I removed the mod folder and its still coming up - I don't have any external mods with the game so not sure why that would be happening

[Bluebellflora]

@michkups

Move the whole Sims 4 folder to the desktop and try again. Does the error still come up?

[michkups]

It works!!! Thank you

[Bluebellflora]

@michkups

Now try moving your saves from the old folder you moved into the new Sims 4 > saves folder, hopefully it will still load ok

[michkups]

I am kinda ok not having my old saves to be honest.. they were a good family but i'm happy to let them RIP

Happy to start my Star Wars journey!!!

[Bluebellflora]

@michkups

Enjoy!

[futella_scoop]

I was having the same problem, and getting rid of my saves fixed it. But I don't really want to lose my saves. What should I do?

[Bluebellflora]

@futella_scoop

You could test your saves one by one to see if it is a specific one causing the issue. Move them all out of the saves folder then move one in, launch the game to test if it works then close and repeat with each save.

[xooceann]

Please help me, I moved the folder to my desktop but now everything is gone!!! as well as all my mods! I’m crying 

[Bluebellflora]

@xooceann

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...