Sims 4 Crashing after update

by rhiannagolaup
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Original Post

Sims 4 Crashing after update

★★★ Newbie

Since the last update my Sims 4 keeps crashing before I even get to the main menu.

 

I have no mods or custom content.

 

I have tried resetting origin and restarting the program and my mac but I don't know how to fix it?

 

I keep getting this message...

 

I play Sims very regularly so I don't know why this is happening? 

Message 1 of 3 (351 Views)

Re: Sims 4 Crashing after update

Community Manager (retired)

Hey there @rhiannagolaup Sorry to hear that your game is crashing. Please try clearing out your Origin Cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Let me know if you found this helpfulStandard smile

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Message 2 of 3 (339 Views)

Re: Sims 4 Crashing after update

@rhiannagolaup

Please disable Origin in-game - https://bluebellflora.com/2017/12/23/disable-origin-in-game/

If that doesn't work go into Documents > Electronic Arts and move the Sims 4 folder to the desktop then try to launch a new clean game. Does it work?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 3 of 3 (290 Views)