Sims 3 Unknown Error, Origin Stuck on Finalizing

by kassidyidk
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Original Post

Sims 3 Unknown Error, Origin Stuck on Finalizing

★★★ Newbie

I tried to re-install the Sims 3 after downloading Origin onto my laptop. At first it was fine, everything downloaded with no errors. But whenever I try to launch the Sims I keep getting an unknown error. I've tried to launch it for over 2 hours now and I still keep getting the same popup. 

 

Origin also has my game stuck on finalizing, with no countdown anywhere. I've tried redownloading Origin, clearing the cache, and everything else I can possibly do. Nothing is working. 

 

Does anyone know what I can do to get this fixed? I'm tired of doing everything old forums are saying with nothing being solved 

Message 1 of 5 (676 Views)

Re: Sims 3 Unknown Error, Origin Stuck on Finalizing

@kassidyidk  I've moved your post to the Sims/Mac section.

 

For the Origin finalizing error, please run the Origin reset tool for macOS:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Since this is a reinstall, you likely have leftover hidden library files from your previous install, unless you deleted them yourself.  So the first thing to do is a clean uninstall of everything TS3-related, including removal of those files.  Here's how to find them:

 

https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

 

Next, install the base game only, and then run the Super Patch (digital download version) to manually patch to 1.67.  The launcher doesn't do a good job of patching on its own.

 

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

At this point, test the game.  If you still get an unknown error, you'll need to edit TS3's .sgr files to force recognition of your graphics card.  If you'd like help with this step, please post the specs of your computer, along with the device ID of the card.  Here's how to find that information:

 

https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information

 

Or, if you see your card on the list, you can just add Bluebellflora's text to your files.  Be sure to edit both graphicscards and graphicsrules, or the game won't start.

 

If you can launch the patched base game, you can start installing your packs.  Four of them (Ambitions, Late Night, Fast Lane, and Outdoor Living) don't install correctly, so you'll need to apply two workarounds.  The first is simple: create an alias for each pack that doesn't already have one in Applications, alongside the alias for the base game:

 

https://bluebellflora.com/sims-3-packs-not-showing-as-installed/

 

The second fix only applies if one or more of the packs is not your newest by the date EA released it.  For each affected pack, you'll need to copy one of its folders into the folder for your newest one.  This video explains how to do it:

 

https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Sims-3-Unknown-Error-in-El-Capitan-Sierra-High/...

 

If you have any questions, or want more of an explanation, please feel free to ask.  But it would be helpful to know which packs, if any, you plan to install, so I can describe the steps in more specific terms.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (660 Views)

Re: Sims 3 Unknown Error, Origin Stuck on Finalizing

★ Novice

i installed the games so many time and also created a file on different locations but nothing seems to help. Im really frustrated of investing towards the sims 3 and can't even enjoy it. 

Message 3 of 5 (502 Views)

Re: Sims 3 Unknown Error, Origin Stuck on Finalizing

@Rosaamarilla  Please list the packs you've installed, if any, and any packs you'd like to install but haven't yet.  If you're not getting the unknown error, please let me know what you see instead.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 5 (471 Views)

Re: Sims 3 Unknown Error, Origin Stuck on Finalizing

★★★ Guide

Which macOS-version are you running? (:

Message 5 of 5 (440 Views)