Sims 3 64 bits glitches at second loading screen

[carolina18c]

Hello, I installed the sims 3 64 bits back in November and it lagged a bit for me but it worked just fine. But today I tried to play because I ended my exams, but it keeps glitching like crazy when I reach the second loading screen (the one that appears when you are loading a save play) when the bar is almost complete the image goes flashing while sometimes the screen goes fully black. I tried to put my lighting set low and delete files but nothing works. I don't know if the store content that I downloaded is the reason, I don't have any mods besides the store content. I have macOS Big Sur version 11.2.2

[puzzlezaddict · Accepted solution]

@carolina18c  Try playing in a new admin user account on your computer.  You'll still be able to sign into your existing Origin account and launch the game from there, but you won't have any user data or other user-specific system files.

[puzzlezaddict]

@carolina18c  Please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can load a new save.  Let me know either way.

[carolina18c]

Hii I just did and sadly it still glitches, I thought it was because of the store content but apparently no . Could it be because of the updates apple has been doing? 

[puzzlezaddict]

@carolina18c  I don't think this is about Apple updates, or at least it's not only about them; otherwise, more people would be seeing the same issue.  Try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi before pressing Play.  Please continue to use the clean Sims 3 folder, with nothing added to it.

If that doesn't help, try loading an existing save, still within the clean user folder with nothing else in it.  You can copy and paste the save from your old Sims 3 folder rather than dragging and dropping, so you'll only be experimenting on a copy while the original remains intact.

[carolina18c]

@puzzlezaddict Thank you! I'm going to try it now!

[carolina18c]

Thanks for helping, so I tried doing it offline and the launcher opened but when I pressed the play button it kept closing and the game didn't start. I don't have any saves in my other game because I uninstalled it and then install it yesterday because of the glitches. I tried to open it back online and now the game opens but the glitches continue

[puzzlezaddict]

@carolina18c  Please attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

Please also make sure that iCloud is not automatically syncing the contents of Documents with cloud storage.  This process can interfere with the Sims 3 user folder, among other issues.  This guide is for a different problem, but the relevant settings are the same:

https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

And let me know if you use a cleaner app or a third-party antivirus.

[carolina18c]

@puzzlezaddict Hi this is my configuration and also I don't use any cleaner or anti virus.
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1100 Threading: 3
Adjusted CPU: 1470 RAM: 8192 Adjusted RAM: 7680 Cores: 2
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Versión 10.16 (Compilación 20D80)
OS prod type: 0
OS major ver: 10
OS minor ver: 16
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookAir9,1
Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 260MB
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 0
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 1
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 0
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 1
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

[carolina18c]

Also just checked and my iCloud is not involved 

[puzzlezaddict]

@carolina18c  The graphics chip in your laptop hasn't been working well with Sims 3, but maybe there are some settings that can help.  Still with a clean folder, please load the game to the Main Menu and disable the interactive loading screens.  While you're there, disable the in-game shopping experience too; it's probably not related, but it does drag performance down a bit.  Quit to desktop, then launch the game again before loading a save.

If that doesn't help, try loading the game in windowed mode: you can use cmd-enter to switch at the Main Menu.  If the command doesn't actually put the game in windowed mode (it doesn't for a few people), you can instead edit options.ini, also in your Sims 3 user folder, and set fullscreen to 0.

If that doesn't help either, turn all the graphics settings to the minimum, again at the Main Menu; disable Advanced Rendering as well.  Quit to desktop before loading a save.  If the game works okay, you can then turn up one setting at a time until you see an issue, and you'll know that setting needs to stay on low.  The usual suspects are lighting and tree detail, but that data is mostly from players with slightly different graphics chips.

And as always, make your changes at the Main Menu and quit to desktop before loading a save.  It's tedious, but doing otherwise can lead to some strange graphics glitches, and it won't be clear whether the glitch is due to the setting itself or the fact that you changed it midstream.