Sims 3 64 Bit crashes on Load screen [ Edited ]

[callmemisha00]

Hi,

I have Sims 3 64 Bit. I sent my sims to university and it crashes. They finished and now it crashes on the load screen when they're going back home. Bummer, it's super disappointing after all the work I did for them.

MacBook Pro (13inch, 2018)

Processor 2.3GHz Quad-Core Intel core i5

Memory 8GB 2133 MHz LPDDr3

Graphics Intel Iris Plus Graphics 655 1536 MB

Expansions

• Late Night
• Ambitions
• Seasons
• University Life
• Supernatural
• World Adventures
• Generations
• High-End Loft Stuff

Mods: ErrorTrap, Master Controller, Overwatch, Woohooer

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 2 RAM: 3 CPU Speed: 2200 Threading: 3
Adjusted CPU: 2533 RAM: 2816 Adjusted RAM: 2304 Cores: 2
=== Machine info ===
OS version: MacOS 10.12.6
OS prod type: 0
OS major ver: 10
OS minor ver: 12
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 0
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
Family: 6
Model: 10
Cores: 2
HT: 1
x64: 0
Memory: 2816MB
Free memory: 643MB
User: rf
Computer: Rudys-MBP
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon HD 6750M
Name (database): AMD Radeon HD 6750M [Found: 0, Matched: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 6741, Board: 00000000, Chipset: 0000
Driver: display, Version: 0.10.0.11360, GUID: 40C1B248-9D7D-4A29-D7B7-4CD8109F3D5D
Driver version: 11360
Monitor: DISPLAY
Texture memory: 512MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
=== Options ===
AnimationSmoothing 0
LightingQuality 3
GeneralReflections 1
TextureQuality 3
VisualEffects 3
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 2
DrawDistance 3
MaxActiveLots 2
NumMaxActiveLotOptions 4
AdvancedRendering 1
AudioQuality 2
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 16385
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 1
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 3
GeneralReflections 1
TextureQuality 3
VisualEffects 3
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 2
DrawDistance 3
MaxActiveLots 2
NumMaxActiveLotOptions 4
AdvancedRendering 1
AudioQuality 2
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

[puzzlezaddict · Accepted solution]

@callmemisha00  I'm sorry, I wasn't really clear about the point of the deviceconfig.  I didn't need to see it; I needed to know whether your Sims 3 data was syncing inappropriately, for example if iCloud was downloading files from your old computer onto your current one.  That's why I asked about the file path: it would show whether the old file was in the wrong place, or you were just grabbing it from somewhere the game wasn't reading.  Data syncing can compound any other problems and should be fixed first.

Anyway, the underlying issue, the failure of the travel transition, can usually be addressed with some patience.  Please add NRaas Traveler and Register, delete the five cache files in your user folder, and try sending your sims home again.  If that doesn't work, you'll need to lower the stress on the game engine as much as possible:

• Empty your sims' inventories as much as is reasonable: a few items is fine, a hundred is not.
• Save the game a few sim-minutes before you want to send your sims home, or before they'll be forced home.
• Exit to the Main Menu and turn all the graphics options down to the minimum, and disable the interactive loading screens and the in-game shoppint experience.  Then quit to desktop.
• Delete the five cache files in your Sims 3 user folder: CASPartCache, compositorCache, scriptCache, simCompositorCache, and socialCache.
• Put Origin in offline mode, then take your computer offline: disable wifi or disconnect the ethernet cable.
• Load your save, let the game clock run for a few sim-minutes, then send your sims home.

If this doesn't work, you can send me your save, and I'll try to fix it myself.  Just list the store worlds you have installed, if any, and if your sims live in a custom world, I need a link to it as well.  You can post here or send me a private message.

[puzzlezaddict]

@callmemisha00  The deviceconfig you posted is from a completely different computer than the one you list, and it's also from the 32-bit version of Sims 3.  Where did you find the file?  If you're grabbing it from your 2018 Mac, that's actually useful information: it means that some of your old Sims 3 data is being synced with your new system, probably by iCloud.

On that note, please find that deviceconfig, or the folder it was in if you moved it, right-click and select Get Info, and list the file path you see under Where.

The issue itself is usually solvable in one way or another, but it's important to start by finding out whether some syncing process is complicating things.

[callmemisha00]

oops okay let me do that again

This is the device configurationt that i get from 64 bit? 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 2 RAM: 3 CPU Speed: 2200 Threading: 3
Adjusted CPU: 2533 RAM: 2816 Adjusted RAM: 2304 Cores: 2
=== Machine info ===
OS version: MacOS 10.12.6
OS prod type: 0
OS major ver: 10
OS minor ver: 12
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 0
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
Family: 6
Model: 10
Cores: 2
HT: 1
x64: 0
Memory: 2816MB
Free memory: 643MB
User: rf
Computer: Rudys-MBP
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon HD 6750M
Name (database): AMD Radeon HD 6750M [Found: 0, Matched: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 6741, Board: 00000000, Chipset: 0000
Driver: display, Version: 0.10.0.11360, GUID: 40C1B248-9D7D-4A29-D7B7-4CD8109F3D5D
Driver version: 11360
Monitor: DISPLAY
Texture memory: 512MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
=== Options ===
AnimationSmoothing 0
LightingQuality 3
GeneralReflections 1
TextureQuality 3
VisualEffects 3
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 2
DrawDistance 3
MaxActiveLots 2
NumMaxActiveLotOptions 4
AdvancedRendering 1
AudioQuality 2
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 16385
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 1
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 3
GeneralReflections 1
TextureQuality 3
VisualEffects 3
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 2
DrawDistance 3
MaxActiveLots 2
NumMaxActiveLotOptions 4
AdvancedRendering 1
AudioQuality 2
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

Macbook Information

macOS Monterey

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

Processor  2.3 GHz Quad-Core Intel Core i5

memory  8 GB 2133 MHz LPDDR3

Graphics: Intel Iris Plus Graphics 655 1536 MB

should I delete the original sims from the 32-bit version? i removed it from my documents and its in the trash since its unplayable but i don't know. i just want my legacy family back. 

[puzzlezaddict]

@callmemisha00  This deviceconfig is the same as the last one, in fact even the free memory at launch is the same, meaning the file hasn't updated.  Please let me know the file path to this deviceconfig, again by right-clicking and selecting Get Info.

You don't need to delete any sims.  If a file is in the Trash, it's not causing any harm, and your saves from the 32-bit version can be used in the 64-bit version.

[callmemisha00]

okay i think i got it now 

this first get info is from this device config.

sorry for being slow 😭 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 4 RAM: 5 CPU Speed: 2300 Threading: 3
Adjusted CPU: 3910 RAM: 8192 Adjusted RAM: 7680 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: I didn't know until Quinlan how could you not know Joe I remember being a child I remember growing up in the ruins Version 10.16 (Build 21D62)
OS prod type: 0
OS major ver: 10
OS minor ver: 16
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro15,2
Brand: Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 8192MB
Free memory: 3763MB
User: rudy
Computer: Rudys-Macbook-Pro
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 655
Name (database): Intel Iris Plus Graphics 655 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea5, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 1
LightingQuality 1
GeneralReflections 1
TextureQuality 1
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 180399
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 4
EnableAging 0
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 1
EnableMemories 3
AgingStageLengthBaby 64
AgingStageLengthToddler 150
AgingStageLengthChild 150
AgingStageLengthTeen 300
AgingStageLengthYoungAdult 450
AgingStageLengthAdult 450
AgingStageLengthElder 364
EnableInteractiveLoading 0
AgingStageLengthPuppy 75
AgingStageLengthDogAdult 268
AgingStageLengthDogElder 150
AgingStageLengthKitten 75
AgingStageLengthCatAdult 300
AgingStageLengthCatElder 182
AgingStageLengthFoal 50
AgingStageLengthHorseAdult 375
AgingStageLengthHorseElder 182
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

[puzzlezaddict · Accepted solution]

@callmemisha00  I'm sorry, I wasn't really clear about the point of the deviceconfig.  I didn't need to see it; I needed to know whether your Sims 3 data was syncing inappropriately, for example if iCloud was downloading files from your old computer onto your current one.  That's why I asked about the file path: it would show whether the old file was in the wrong place, or you were just grabbing it from somewhere the game wasn't reading.  Data syncing can compound any other problems and should be fixed first.

Anyway, the underlying issue, the failure of the travel transition, can usually be addressed with some patience.  Please add NRaas Traveler and Register, delete the five cache files in your user folder, and try sending your sims home again.  If that doesn't work, you'll need to lower the stress on the game engine as much as possible:

• Empty your sims' inventories as much as is reasonable: a few items is fine, a hundred is not.
• Save the game a few sim-minutes before you want to send your sims home, or before they'll be forced home.
• Exit to the Main Menu and turn all the graphics options down to the minimum, and disable the interactive loading screens and the in-game shoppint experience.  Then quit to desktop.
• Delete the five cache files in your Sims 3 user folder: CASPartCache, compositorCache, scriptCache, simCompositorCache, and socialCache.
• Put Origin in offline mode, then take your computer offline: disable wifi or disconnect the ethernet cable.
• Load your save, let the game clock run for a few sim-minutes, then send your sims home.

If this doesn't work, you can send me your save, and I'll try to fix it myself.  Just list the store worlds you have installed, if any, and if your sims live in a custom world, I need a link to it as well.  You can post here or send me a private message.

[callmemisha00]

I cleared the caches and that did the trick!

Thanks, you've also helped me with another solution in the past. You're a pivotal member in the Sims community because you help us more than EA.

Thank you so much!