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Shadowy Box Glitch Sims 4

by Ryguy2707
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Shadowy Box Glitch Sims 4

[ Edited ]
★★★★ Novice

Hi!

After the most recent update to the game, my sims (humans and pets) have weird shadowy boxes underneath them which follow them everywhere they go when they are inside a building. The glitch goes away if I turn lighting down to low in the graphics menu, but before the latest patch, I would play with very high lighting with no problem. I deleted all my mods and that didn't change anything. I'm using a 2016 MacBook Pro 13 inch with Touch Bar on MacOS Catalina.

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Re: Sim Shadow

[ Edited ]

@BethGibson3690 

 

Merged your post into this thread on the issue, others are also experiencing it.

 

@Ryguy2707 @Silk16 @allthemore44 

 

There is another thing worth trying:

 

  1. Right click on the game in your Applications folder and select Show Package Contents.
  2. Navigate to the Contents then Resources folder and open the GraphicsRules.sgr file with TextEdit
  3. Hold down CMD and F to bring up the search box and enter SSAO
  4. There should be four results of SsaoEnabled that come up
  5. Make sure the value next to it is false for each instance: 
    prop $ConfigGroup SsaoEnabled false
  6. Close TextEdit and load your game to see if you still have weird shadows.

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Re: Shadowy Box Glitch Sims 4

[ Edited ]
Community Manager

Hi @Ryguy2707,

Thanks for the detailed post! Have you tried to repair your game? Just in case something went wrong during the update. You can ask Origin to repair it if you right click on The Sims 4 game in your Game Library.

 

If that doesn't hepl, would you mind sharing with us more details about your computer like what graphics card you have or which processor? Here how to find out: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Thank you,
-Mai

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Message 2 of 94 (3,279 Views)
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Re: Shadowy Box Glitch Sims 4

★★★★ Novice

Hi again,

 

I just tried repairing the game, and it made no difference...Thanks for responding so quickly though!

Message 3 of 94 (3,260 Views)
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Re: Shadowy Box Glitch Sims 4

★★★ Novice

I'm having the same issue. I have a 2019 Macbook.

Message 4 of 94 (3,241 Views)
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Re: Shadowy Box Glitch Sims 4

Community Manager

Thanks @Ryguy2707!

 

@allthemore44, does the issue also disappear for you if you change the lighting settings to low? Would you mind sharing your Mac specs with us as well?

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Message 5 of 94 (3,231 Views)
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Re: Shadowy Box Glitch Sims 4

★★★ Novice

Yes, putting the lighting on low does fix it. Screenshot of specs is attached.

Message 6 of 94 (3,226 Views)
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Re: Shadowy Box Glitch Sims 4

@allthemore44

If you put your lighting settings back up but enable laptop mode does it also get rid of it?
Message 7 of 94 (3,211 Views)
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Re: Shadowy Box Glitch Sims 4

★★★★ Novice

For me at least, putting the game into laptop mode does stop the glitch from happening even with the lighting set to very high.

Message 8 of 94 (3,191 Views)
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Re: Shadowy Box Glitch Sims 4

★★★★ Novice

Actually, even with laptop mode on, I notice a shadow glitch on the legs of my sim. The screenshot attached is with laptop mode on and lighting set to very high.

Message 9 of 94 (3,188 Views)
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Re: Shadowy Box Glitch Sims 4

★ Guide
@Ryguy2707 Please put Lighting Mode back on High (or at least above Low) and disable “Post Processing Effects”. Let us know if that makes the weird hairy-leg shadow go away. Thanks!
Message 10 of 94 (3,153 Views)
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