I updated my game tonight and now despite having over 70 hours of gameplay, all my saves are totally gone.
I've already spent hours reading the threads - I am on a mac, I am not synced to any type of cloud, and I have searched my computer for the files in pretty much every way possible, from locating the new and old Sims 4 folders to searching the file extensions and general file names (i.e, Slot_00000002.save). I checked my trash and tried moving forward with a new sim so I could access the load game function, but nothing. Unless they got renamed somewhere, they are totally gone.
I understand that EA is trying to comply with new apple standards about the location of certain files (https://simscommunity.info/2020/04/06/the-sims-4-new-update-coming-soon-changes-planned-for-mac-game...) but the saves are supposed to remain in the same location, so I don't understand why my saves were wiped. The cache folders were empty as well.
I'm at a loss. Does anyone have any suggestions on how to recover the files? I've been playing the Sims for 20 years and literally have never had this issue or even had it suggested to me that I should back up my save files. I will moving forward but I really hate to lose all the effort I put into the game till now.
The notarisation update you linked to has absolutely no bearing at all on your save files.
Please open Terminal, copy and paste the following command and hit Enter/Return:
find ~ -type d -name "*The Sims 4*" 2>/dev/null
After a little while it will return the results of the search. Please copy and paste them here.
You totally just helped me out here! I had the same issue so I did what you said and realised the file directory had changed, s I copied from the old saved file and pasted in the new and its all back to how it was.
Yeah it's just in the applications folder, no external or cloud.
Sure, I've attached a screenshot of my saves folder.
I had mentioned in my original post that I created a new sim just to see if it would load any previous households but I have since deleted that save file since none of my old files were pulled up. I have also attached a screenshot of that new save file in my trash folder in case it is somehow helpful.
I don't know if this matters but while the game was updating, I was cleaning up my desktop and probably emptied my trash at some point.
I'm happy to provide any additional screenshots if needed!
Ah gotcha, it is installed in my Macintosh HD Applications folder, not the user folder.
I took a look at the user folder just to see and it looks like there is also a Sims 4 folder in the user Documents folder, but the Applications folder is empty along with the save folder.