Saves Disappeared

[Bluebellflora]

@Ariees416 

Thanks. This:

/System/Volumes/Data/Users/deunnanorman/Documents/Electronic Arts/The Sims 4

is where the saves should be to load. You also have a Sims 4 folder here which may contain them:

/System/Volumes/Data/Volumes/Macintosh HD - Data 1/Users/deunnanorman/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

What is the Update drive in Finder? Have you partitioned the drive?

I'm happy to test one of your saves if you want to upload one to a shared drive and PM me the link.

Also, really need you to try a new clean TS4 folder, it's the simplest troubleshooting step.

[Ariees416]

Im not sure what the update folder is. It generated when I updated from Catalina to Big Sur. I was able to get rid of it, but it came back in the most recent software update. When I tried to eject it, It says it can't, because 1 or more program is using it. 

[Bluebellflora]

@Ariees416 

Yeah, looks like a partition of your internal drive. If you look in Disk Utility it should give you more info. Mine looks like this (iMac upgraded from Catalina to Big Sur too):

In Finder I don't have an Update partition, just the usual Macintosh HD and the Boot Camp partition:

Anyway, I don't think it's related, I'm just curious about that Update partition Thanks for the save, I'll try it later.

[Bluebellflora · Accepted solution]

@Ariees416 

I managed to load your game fine after renaming it. I completely missed it in your screenshot - you have your saves named incorrectly, maybe because your Mac has saved duplicates and added a number to the end. The saves should be Slot_00000002.save with no space and number after the initial Slot_00000002. Same for the Slot_00000003.save and Slot_00000004.save. The ones ending in ver are backups. To give you an example, this is my saves folder:

Rename your saves and they should be good to load.

(Thanks to @crinrict, the saves queen )

[Ariees416]

Thank you, recovered my save!!

[Bluebellflora]

@Ariees416

Great! I wasn’t paying attention to your original screenshot, such a numpty, sorry

[emariewilliams]

I’ve been struggling with this aswell, would I be able to upload my file and you take a look at it? I’m a content creator and I lost everything!! The files are still there but because I disconnected my iCloud, my game is no longer able to read my saves and I’m getting depressed about it. Help PLEASE 😭

[Bluebellflora]

@emariewilliams 

May not need to, can you follow the instructions in my post here and post the results? https://answers.ea.com/t5/Technical-Issues-Mac/Saves-Disappeared/m-p/10438830#M46758