Saved files don't load and new games can't be started

[melkaradawi2013]

I recently updated my Sims 4 game on my Mac and now I am having significant issues. My previously saved games are not loading. The screen just stays in the loading phase with the blue background and the spinning green plumbob. Even when I wait a few moments, the game does not load. Today, I tried to start a new game. I was able to create my character, but when I got to the screen where I have to choose what world she should live in there was absolutely nothing there. I don't know what to do! I am not able to attach a screenshot of the "choose a world" screen because the "choose file" button at the bottom of this page is not working for some reason. If anyone has any ideas about how to fix this issue with my game, please let me know! 

[Bluebellflora · Accepted solution]

@melkaradawi2013 @GDXFESRJJUG5SNC3 @MarinaEspinosa 

Please repair the game in Origin to fix this. Right click on the game in hour Origin games library and select repair game.

[MarinaEspinosa]

Hi

I updated my sims 4 today after all this crashing happening during the past week. Now it would simply not charge. The spinning green symbol goes on for ages and it doesn't let you play.

[GDXFESRJJUG5SNC3]

@MarinaEspinosa I have the same problem as you since today when I try to play after the principal menu
so I try to make a new game but the menu with the cities don't charge

[MarinaEspinosa]

@GDXFESRJJUG5SNC3 thank you for your answer, although id like to get it fixed as I don't wanna create a new family

[GDXFESRJJUG5SNC3]

create a new family don't worked for me...

[Bluebellflora · Accepted solution]

@melkaradawi2013 @GDXFESRJJUG5SNC3 @MarinaEspinosa 

Please repair the game in Origin to fix this. Right click on the game in hour Origin games library and select repair game.

[melkaradawi2013]

@Bluebellflora 

I clicked on repair as you suggested and everything is fine now. I got my saved game back and I can now create new games. Thank you so much! I appreciate your help!

[GDXFESRJJUG5SNC3]

I do the same and I can play after I repair the game 

the game is a little bit slower than usual I hope they will fix it