64-bit Sims 3 content not in Origin library

[puzzlezaddict]

@BillieSax  Some people are reporting (in this thread, as you can see) that the Origin update has made their content show up.  If that's not the case for you, try running the Origin reset tool:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help either, you can try the regular EA customer support linked in the first post of this thread.  There's no specific support for Sims 3 (or any other game)—you just use the webform to choose your platform and game(s), as well as your category of issue, then you see your contact options.  If you don't get the live chat option, back out and try a slightly different category; some types of problems get funneled to phone support.

[Syannaxx]

still not in my library for me will keep waiting!

[STablada]

Yeah I’m having issues with redeeming Into the Future! It said that I redeemed it and that it is ready to download, but on my expansions list it says that I don’t own it...

[BillieSax]

@puzzlezaddict OK thanks, I´m gonna try and check it out

[TajeNelson]

Im still waiting for all of my packs as well. I have the collectors edition base game so I might continue having to wait... Just suuuuper excited to play and the anticipation is killing me. Chat wasn't any help yesterday. Hopefully the new origin update helps..  

[gurlgamer05]

I still don't have it yet. Just got off yet another useless support chat where all I was told was they're working on it. 

[nana35712]

@gurlgamer05 Hi! An EA worker responded to the other discussion by saying they were fixing it.I know it's difficult but be patient

[LillyDoe]

@carolina18c Hmmm can confirm sims3packs are not currently installing. Stick to .package if you can for now!

[carolina18c]

@LillyDoe Thank you!!

[addalily]

@LillyDoe I have a question since yours is working now, did you have to redownload all the packs again?