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Re: Reedem product code is grey and I cant select it.

by caseyamanda1
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Accepted Solution

Reedem product code is grey and I cant select it.

★★★★ Novice

I am trying to get the " Cats and dogs " expansion pack for Sims 4. The first step is to redeem product code from the dropdown menu from the games tab, at the top left. I can see the "redeem product code" tab but it is grey and I can' t select it. I think it could be because I am offline, but I am having problems getting online, even though I am connected to wifi, it also says that I need the newest update to get online, or something. It starts updating but stops half way. Please help. Thanks. ( I am using a MacBook Air )

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Accepted Solution

Re: Reedem product code is grey and I cant select it.

@caseyamanda1

 

Yes you need to be online, let's see if we can fix it for you.

 

If you have any antivirus/firewall running can you please disable it for now, then run the Origin reset tool and try again.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 2 of 3 (258 Views)

All Replies

Re: Reedem product code is grey and I cant select it.

@caseyamanda1

 

Yes you need to be online, let's see if we can fix it for you.

 

If you have any antivirus/firewall running can you please disable it for now, then run the Origin reset tool and try again.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 3 (259 Views)
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Re: Reedem product code is grey and I cant select it.

★★★★ Novice

Thank you so much, and for your help. It is now working!

Message 3 of 3 (126 Views)
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