sims 4 does not load after november 2020 update!!

[Deepayne92]

Its still not working for me. After it froze in Mid November I went to do a hard shut down on my Mac and it wouldnt cut back on. i had to send it out to get fixed and now that its back I STILL cant play the sims!!!

[jennacat658]

@Deepayne92 Do you happen to have the new Mac with the M1 chip?

[Bluebellflora]

@Deepayne92 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...