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Re: Sims 4 update Failed

by Luna1234Zoe
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Accepted Solution

Re: Sims 4 update Failed

★★ Novice

Hey, I am having trouble updating my sims for and was wondering if anyone could help?

it keeps sayings: Please check that the location is available or cancel and restart the download to another location.

I have tried everything but nothing has worked (i have a MacBook btw)

 

 

Message 1 of 8 (517 Views)

Accepted Solution

Re: Sims 4 update Failed

@Luna1234Zoe

Check the installation location in Origin is pointing to the correct Applications folder on your Mac where the game is actually installed. It will either be:

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[your user account] ▸ ⁨Applications⁩

or

Macintosh HD ▸ ⁨Applications⁩

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to, I won't reply

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Message 4 of 8 (473 Views)

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Re: Sims 4 update Failed

@Luna1234Zoe  I've split your post into its own thread and moved it to the Sims 4 Mac section, since the previous thread was several years old and in the PC tech section.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 8 (500 Views)

Re: Sims 4 update Failed

★★ Novice

oh thank you so much

Message 3 of 8 (498 Views)

Re: Sims 4 update Failed

@Luna1234Zoe

Check the installation location in Origin is pointing to the correct Applications folder on your Mac where the game is actually installed. It will either be:

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[your user account] ▸ ⁨Applications⁩

or

Macintosh HD ▸ ⁨Applications⁩

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 4 of 8 (474 Views)

Re: Sims 4 update Failed

★★ Novice
@Bluebellflora thank you for your help but this did not work it it would not even download to 1%
Message 5 of 8 (441 Views)

Re: Sims 4 update Failed

@Luna1234Zoe

Did it fix the error message?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 6 of 8 (405 Views)

DOWNLOAD ERROR Origin is not able to download The Sims™ 4 to .

★★ Newbie

Every time I try downloading TS4 I get this message

Please check that the location is available or cancel and restart the download to another location. I can't figure out where it thinks I;m trying to download it, nor can I figure out how to change it to somewhere else
Message 7 of 8 (305 Views)

Re: DOWNLOAD ERROR Origin is not able to download The Sims™ 4 to .

★★ Guide
@dasted08 Sounds as though Origin is trying to download/save the files to a location that not longer exists for your Mac. Have you tried changing the save location in the Origin preferences?
Message 8 of 8 (276 Views)
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