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Re: Game Crashing after 10/06/2020 update.

by dmaze1766
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Original Post

Re: Game Crashing after 10/06/2020 update.

★★★★ Novice

I'm having the same issue. My game keeps crashing like 15-20 minutes into each game. It's unbearable. This just started the first time I logged in after the last patch. 

Message 1 of 8 (310 Views)

Re: Game Crashing after 10/06/2020 update.

@dmaze1766  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 8 (301 Views)

Re: Game Crashing after 10/06/2020 update.

★★★★ Novice

Whoops, I'm on a mac and didn't realize this was a PC specific thread (I just searched for my issue and this came up). Sorry! I'll try to make my over to a mac specific thread. 

Message 3 of 8 (298 Views)

Re: Game Crashing after 10/06/2020 update.

@dmaze1766  It's not a problem, and it's why we can move posts.  I've moved yours to their own thread in the Mac section.  It would help to know the specs of your Mac, including operating system, as described here:

 

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 8 (295 Views)

Re: Game Crashing after 10/06/2020 update.

★★★★ Novice

Thanks! 

Macbook air running Catalina ver. 10.15.6

Processor 

1.1 GHz Quad-Core Intel Core i5

Memory 

8 GB 3733 MHz LPDDR4X

Graphics 

Intel Iris Plus Graphics 1536 MB

 

I just got this laptop a few months ago and I thought I got one that met the requirements, but I may have been wrong... 

Message 5 of 8 (284 Views)

Re: Game Crashing after 10/06/2020 update.

★★★★ Novice
@dmaze1766 Also I just updated everything and I cleaned out any outdated mods that were coming up in my last exception file. Now the game crashes immediately after I load up my family to play.
Message 6 of 8 (211 Views)

Re: Game Crashing after 10/06/2020 update.

@dmaze1766

Change the in-game graphics options to all low and disable edge smoothing. Enable laptop mode too. Your Mac has a very low spec. processor/graphics chip which will struggle with apps that require heavy processing like Sims 4. Lowering all the settings should help.

You should also try with a new clean game folder. Move the Sims 4 folder from Documents > Electronic Arts to the desktop and launch the game so a new one is created. Try a new game and see if gameplay improves.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 7 of 8 (190 Views)

Re: Game Crashing after 10/06/2020 update.

★★★★ Novice

I set all the setting to low, I even turned off retina display, which looked awful -- and it still crashed immediately. 

 

I haven't tried the clean folder yet, will try that tomorrow. Fingers crossed. 

Message 8 of 8 (167 Views)
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