Help us improve Answers HQ! Take Survey No, Thanks

Re: [READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting

by Bluebellflora

Original Post


Re: [READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting



Saved games not loading on Macs running macOS Sierra:


Cause and solution:


If you have iCloud Drive enabled your Desktop and Documents folders have probably been moved to the cloud during the setup process. This means that every time you load your game it creates a new Sims 4 user data folder as it cannot find the original due to it not being where the game is looking. Please go here for full instructions on how to change your iCloud settings and prevent this from happening. Links explaining iCloud Drive and how it works are also provided in the article. 

Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 11 of 11 (13,017 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help