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why is my save file gone after November 2020 update?

by nina2880
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Original Post

Re: Mods folder empty

[ Edited ]

@UserMnk11611 

 

These are the seven folders, I've split them into the three locations for you and highlighted the subfolder path:

 

/Users/USER/Library/Mobile Documents/com~apple~CloudDocs/The Sims 4 copy-version1/Mods
/Users/USER/Library/Mobile Documents/com~apple~CloudDocs/The Sims 4/Mods
/Users/USER/Library/Mobile Documents/com~apple~CloudDocs/The Sims 4-test/Mods
/Users/USER/Library/Mobile Documents/com~apple~CloudDocs/Electronic Arts/The Sims 4/Mods
/Users/USER/iCloud Drive (Archive)/Documents/Electronic Arts copy/The Sims 4/Mods
/Users/USER/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4/Mods
/Users/USER/Documents/Electronic Arts/The Sims 4/Mod   

 


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Message 10 of 86 (198 Views)

All my homes on Sims are gone.

★★★ Newbie

All my saved "homes" on Sims4 are gone, how can I get them back? I haven't played for 2 months and now, when I started the game, they were all gone. I did some kind of update, "Christmas decorations" for free before starting the game, but that is it. I would like to get som help. Ps: I am from Sweden so easy english please!!! 

Message 11 of 86 (124 Views)

Re: All my homes on Sims are gone.

@alkehage

Are your saves loading ok? Is it just saved houses to your Library that are not showing?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 12 of 86 (110 Views)

Re: All my homes on Sims are gone.

[ Edited ]
★★★ Newbie

What do you mean? When I start the game, all my homes (families and houses) are gone. the game works and I can do new savings but everything that I have done before is gone. 

Message 13 of 86 (96 Views)

Re: All my homes on Sims are gone.

@alkehage

Ok, so your saves aren't loading? If that's the case check your iCloud Drive settings and Mac internal storage - https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
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Message 14 of 86 (91 Views)

Keep losing progress every time I close Sims 4/Origins despite saving it regular

★★★ Newbie

Since playing Sims4 again this year my game has been crashing and my progress keeps deleting. 

 

I have followed the steps on https://help.ea.com/en-us/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-...

I have also reset my Origins and have been live chatting EA support, but it seems as if my progress is forever lost. 

 

My households, however, are shown in my library, but when I click the play button it automatically keeps restarting the game (and my progress). I cannot click the "load game" button because it does not seem to exist anymore on the main menu. 

 

I was wondering how to fix this problem so that I do not have to restart my game every time I close Sims 4/Origins - despite saving it regularly while playing.  

 

I have a Mac. 

 

 

Message 15 of 86 (138 Views)

Re: Keep losing progress every time I close Sims 4/Origins despite saving it reg

@DiamondStar6789

Check your iCloud Drive and Mac storage settings https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 16 of 86 (129 Views)

why is my save file gone after November 2020 update?

★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? It just updated last night to the bug fixer from the November 10th update
What expansions, game packs, and stuff packs do you have installed? Expansions: Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get To Work Game: Realm Of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat Stuff: Nifty Knitting, My First Pets Stuff, Vintage Glamour Stuff Free: Holiday Celebration Pack
Steps: How can we find the bug ourselves? Probably have a save from before the update and then update and see if it will go away.
What happens when the bug occurs? My 100 baby challenge save is missing but I have my other save from before the update.
What do you expect to see? My 100 baby challenge safe file
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

I have an earlier save file of the family before I started the 100 baby challenge and that loads fine, but the most recent save with my progress in the challenge is gone. 

Message 17 of 86 (247 Views)

Re: why is my save file gone after November 2020 update?

@nina2880

Check your iCloud Drive and internal storage settings https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 18 of 86 (231 Views)

Came back after 7 months not playing, all saved data deleted

★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? City Living, Vintage Glamour, Holiday Celebration
Steps: How can we find the bug ourselves? Open game, all save data is gone, no option to retrieve it or load my worlds. Acts as if the game is brand new.
What happens when the bug occurs? I can't access any of my households or worlds
What do you expect to see? My households and worlds available for me to play...
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I hadn't played sims 4 since April, just reopened it and updated origin and the game, and all my households and worlds are gone. Origin still logs that I spent 100+ hours playing, but I can't access any of my data, the game acts as if it's brand new. Can anyone help?

Message 19 of 86 (115 Views)
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