August 2019
@r34rdon_821 Alright, let me know when you can grab some screenshots. If this is in fact some new error, I can ask one of the EA community managers to look into it, but he'll want to see exactly where in the process the problem occurs, and what it looks like.
August 2019
@r34rdon_821 I'm still curious exactly when in the process the box in that screenshot pops up, as in, when you try to open the launcher, or when the launcher is open and you press play, etc. It shouldn't be there at all; I've never seen it in all the times I've installed TS3 in macOS (or in Windows for that matter).
At any rate, are you pressing play through Origin? And are you using a legacy version of Origin instead of the current one? (This has helped with a few recent Origin issues in macOS, but this problem could be a potential side effect of using a legacy version.)
If you haven't tried it already, launch the game without any Origin involvement. Make sure Origin isn't running—cmd-option-esc will bring up a list of open apps, and you can force quit from there. Then open Applications > The Sims 3, and double-click on the Seasons icon.
If you still get the popup asking for the code, please create a new admin account on the Mac and try launching the game from there, again without Origin being involved.
August 2019
I’ve tried through original Origin and through Origin Legacy and neither work. It happens upon launch you start up the game through Origin then when the screen pops up where it has a play button and shows your downloads and stuff I press play. After that starts up it shows the sims logo in the background as if the game is loading up then it asks for the code like in the screenshot
August 2019
How do I start up the game without Origin?
August 2019
@r34rdon_821 Thanks for the info. You can launch the game directly by opening Applications, then The Sims 3, and then double-clicking on the icon for Seasons. Make sure Origin isn't running in the background first. (As I mentioned, cmd-option-esc will bring up a list of running apps, and you can quit Origin from there if it's listed.)
August 2019
Still doesn’t work even without Origin open, still asks for the code and shows that prompt.
August 2019
@r34rdon_821 Try creating a new admin account on the Mac and launching the game through there. Here's how:
If this doesn't work, let me know, and we can try a clean uninstall and reinstall of the game.
August 2019
I will do that but I have completely erased the game and reinstalled it, so that doesn’t work. Support already had me do that.
August 2019
The key code I bought from eBay works on the game. I have tried it on my Mac and MacBook which r the latest ones and Also on my 2008 MacBook. Both do not work. It all works the origin download and the sims download but when I click the actual game it says enter the code again and I correctly enter it and it doesn’t work and says retry. Idk what to do. I’ve even bought another key code