Problem after Origin reset

[Alexandra2308]

Hello everyone,

I couldn't open Origin since the beginning of the week so I followed the steps to reset it and it worked. My game updated afterwards for 30 minutes and I finally could launch it. However, this appeared to me (screen cap linked).

I have absolutely no CC. My computer is a brand new Mac I got three months ago. Can somebody help me?

[Bluebellflora · Accepted solution]

@Alexandra2308

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

Crin has a troubleshooting thread here for this issue - https://answers.ea.com/t5/Technical-Issues-PC/OPEN-Codes-instead-of-text-Blank-text-and-bubbles/td-p...

[jpkarlsen]

Tagging @Bluebellflora Since this is a Mac issue.

@Alexandra2308 Your posting will be moved to the Sims Mac forum.

[Bluebellflora · Accepted solution]

@Alexandra2308

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

Crin has a troubleshooting thread here for this issue - https://answers.ea.com/t5/Technical-Issues-PC/OPEN-Codes-instead-of-text-Blank-text-and-bubbles/td-p...