Please help

[43567289384]

Please help. I play sims on mac and when I play after a few minutes my game freezes and does not stop. Which leads me to press force quit, loosing all my progress on the game. I know it is not just an app opening by itself, I checked. Please help!

[Bluebellflora]

@43567289384 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[43567289384]

@Bluebellflora My info about my mac:
Version 11.4
iMac (21.5-inch, late 2015)
Processor 2.8 GHz Quad-Core Intel Core i5
Memory 8 GB 1867 MHz DDR3
Graphics Intel Iris Pro Graphics 6200 1536 MB

[Bluebellflora]

@43567289384

Thanks. What happens if you try a new clean TS4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[43567289384]

@Bluebellflora Thanks for responding. I am out of town and cannot get to my computer right now, but I will try that and let you know, when I get back.