Packs won't work and restarting the game doesn't help.

by lexilexi232
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Packs won't work and restarting the game doesn't help.

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Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.62.69.1220
What expansions, game packs, and stuff packs do you have installed? All expansion packs, outdoor retreat, parenthood, realm of magic, vampires, cool kitchen stuff, laundry day, movie hangout, my first pet, romantic garden, spooky, vintage glamour
Steps: How can we find the bug ourselves? I'm not sure.
What happens when the bug occurs? I don't have access to my packs.
What do you expect to see? My packs in CAS as well as Build/Buy.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After I downloaded Discover University and the patch, everything stopped working.

Hey guys! I'm having a bit of a problem.

I just downloaded the latest patch and then I bought Discover University and went to play the game after I downloaded it. Once I started a new game, I noticed that I had nothing from my packs in CAS but I had all base game stuff and custom content. When I went to the home screen, the packs said that I needed to restart to use the pace but when I did that, it still didn't work. I've repaired the game, restarted the game, cleared my cache, uninstalled and reinstalled as well as increase my storage and deleted some of my custom content. 
I really don't know what to do. 

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Accepted Solution

Re: I can choose my family but it won't let me access their world

@lexilexi232

There are issues with Sierra but these seem mainly to be for users with AMD graphics cards, which you don't have.

At this point your game seems a bit of a mess so maybe you should uninstall it completely and reinstall. You can do this by right clicking on the game in your Origin games library and selecting uninstall game.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Re: Packs won't work and restarting the game doesn't help.

Hero
@lexilexi232 Merged your post with the master thread on this.

Repair should work.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 29 (2,996 Views)
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Re: I can choose my family but it won't let me access their world

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@crinrict Hey! I have repaired the game but it still doesn't work.
Message 3 of 29 (2,973 Views)
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Re: I can choose my family but it won't let me access their world

[ Edited ]
Hero

@lexilexi232 DId you try removing all your mods/cc ?

 

 

EDIT: There's also this Mac issue: https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Sims-4-Packs-not-showing-as-downloaded-...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 29 (2,966 Views)
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Re: I can choose my family but it won't let me access their world

[ Edited ]
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@crinrictYeah. I also deleted all of my saved games. I looked under all my extra content and everything said it was downloaded so I'm not really sure what's wrong.

 

I also tried following the link you sent me and the Sims doesn't show up in my folders or applications. 

Message 5 of 29 (2,960 Views)
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Re: I can choose my family but it won't let me access their world

Hero
@lexilexi232 I split this again and moved it to the mac forum.

Mac helpers can assist you better.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 29 (2,937 Views)
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Re: I can choose my family but it won't let me access their world

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@crinrict Thank you so much. I'm sorry
Message 7 of 29 (2,934 Views)
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Re: I can choose my family but it won't let me access their world

Hero
@lexilexi232 No need to be sorry. I was convinced it was the usual issue but it seems it's not, so it's good you came back to give feedback :D

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 29 (2,930 Views)
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Re: I can choose my family but it won't let me access their world

@lexilexi232 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Where is your game installed to? Is the Sims 4 Packs folder with your DLC also in the same location as the app?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 9 of 29 (2,866 Views)
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Re: I can choose my family but it won't let me access their world

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Screen Shot 2020-04-15 at 12.22.29 PM

 

I also don't know where the sims is. I have no problem opening the game either. Only origin shows up as an application.

Message 10 of 29 (2,857 Views)