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[PARTIAL FIX] Sims 4 CAS cursor glitch

by Bluebellflora
Reply

Original Post

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★ Apprentice
@Bluebellflora

Okay, well I'm just trying to help and give suggestions
Message 21 of 155 (1,762 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

Community Manager

Hi @iimlana,

 

Do not worry, as @Bluebellflora said, we are aware of this thread and we really appreciate the information all of you are providing. Thank you for taking the time to report the issue and give us information about your system. Standard smile

 

-Mai

Message 22 of 155 (1,755 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★ Novice

This is happening to me as well

Message 23 of 155 (1,736 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★ Novice

My specs are

 

macOS Sierra

MacBook Air (13-inch, Mid 2013)

Processor 1.3 GHz Intel Core i5

Memory 4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5000 15.36 MB

All packs except for 

The Sims™ 4 Luxury Party Stuff

The Sims™ 4 Cool Kitchen Stuff

The Sims™ 4 Movie Hangout Stuff

The Sims™ 4 Backyard Stuff

The Sims™ 4 Vintage Glamour Stuff

The Sims™ 4 Bowling Night Stuff


@Bluebellflora wrote:

User info collected:

 

@iimlana

Sierra 10.12.4

21" iMac Late 2013

2.7 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel Iris Pro 1536 MB

Apple mouse

All add on Packs released so far

Uses CC, issue still happening when CC is removed.

 

@PooksterLOVE

Sierra 10.12.4

13" MacBook Air Early 2015

1.6 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel HD 6000 1536 MB

Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen

 

@13Vader

Sierra 10.12.4

21" iMac Late 2015

2.8 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Pro 6200 1536 MB

All add on Packs apart from Vintage Glamour and Bowling

 

@MLPFairytail

Sierra

13" MacBook Air Early 2014

1.4 GHz Intel Core i5

4Gb 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

Uses CC, issue still happening when CC is removed.

 

@JennieMee

Sierra 10.12.4

13" MacBook Pro Early 2015

2.7 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

Wireless mouse and trackpad

Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff

 



@Bluebellflora wrote:

User info collected:

 

@iimlana

Sierra 10.12.4

21" iMac Late 2013

2.7 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel Iris Pro 1536 MB

Apple mouse

All add on Packs released so far

Uses CC, issue still happening when CC is removed.

 

@PooksterLOVE

Sierra 10.12.4

13" MacBook Air Early 2015

1.6 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel HD 6000 1536 MB

Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen

 

@13Vader

Sierra 10.12.4

21" iMac Late 2015

2.8 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Pro 6200 1536 MB

All add on Packs apart from Vintage Glamour and Bowling

 

@MLPFairytail

Sierra

13" MacBook Air Early 2014

1.4 GHz Intel Core i5

4Gb 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

Uses CC, issue still happening when CC is removed.

 

@JennieMee

Sierra 10.12.4

13" MacBook Pro Early 2015

2.7 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

Wireless mouse and trackpad

Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff

 


 

Message 24 of 155 (1,735 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]
EA Sims Team

Hello @iimlana @13Vader @MLPFairytail @JennieMee @letterrow and anyone else encountering this issue,

 

  • Does your monitor have a touchscreen?
  • What resolution is your monitor?
  • Are there any other programs running while the game is running?  (Other than Origin)
  • Is Origin In-Game enabled or disabled?
  • Would you be willing to send me this file?  \Documents\Electronic Arts\The Sims 4\Options.ini

EDIT: Never mind.  I think we have it narrowed down for now.  We'll look into it.  Thanks again Standard smile

Message 25 of 155 (1,682 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]
★★★★★ Apprentice
  • No touchscreen.
  • Monitor 1920x1080 (for the game I use 1600x900)
  • No programs running usually when I play (may be sometimes iTunes, Photos or Safari if I don't notice)
  • Origin Enabled

 

Message 26 of 155 (1,672 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]
EA Staff

Hi @13Vader,

 

You can attach that file to your post here on Answers HQ (Choose File button below the post box), but as AHQ doesn't allow .ini files you would need to save the file as a text file first.

  1. Right click the Options.ini file and select copy
  2. Paste the file on your Desktop
  3. Right click this file and select Rename
  4. Highlight the entire file name (including the .ini bit), delete the current name and rename it to Options.txt. Make sure to choose the 'Use .txt' on the prompt.

Once done you can either edit your old post or make a new one to attach the file.

 

Let us know if you have any other questions.
EA_Mage



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Message 27 of 155 (1,657 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★ Apprentice
@SimQARobo
Do you still need that information?
Message 28 of 155 (1,597 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

EA Sims Team

Hello @iimlana

 

I don't think we need the additional info at this time.  Thank you though Standard smile .

Message 29 of 155 (1,568 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★ Novice

Hello, has this been resolved because i'm also experiencing this issue and it's extremely frustrating and ruining my sims experience. Thank you.

Message 30 of 155 (1,415 Views)
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