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[PARTIAL FIX] Sims 4 CAS cursor glitch

by Bluebellflora
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Original Post

Re: CAS problems in macOS High Sierra?

★★★★★ Apprentice
Reinstalling the OS does nothing to fix, and the Mojave Beta still has the problem, so Apple has done nothing so far, but there was another mouse issue that was fixed simply by making the cursor just a hair larger, they have not fixed that issue either even though they know what it is, sadly that "Fix" does not work on the CAS issue. It looks like all these types of cursor issues are on those Macs with Intel graphics.
Message 91 of 154 (764 Views)

Re: CAS problems in macOS High Sierra?

@twmuse

It does seem like Intel only Macs but oddly not all of them, just random one. All those who have helpfully provided specs don’t even all have the same generation chips so we’ve yet to find common ground Frown


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 92 of 154 (751 Views)

Re: CAS problems in macOS High Sierra?

★★★★ Novice

Has anyone been able to fix it? And if I contact Apple could they help me?

Message 93 of 154 (741 Views)

Re: CAS problems in macOS High Sierra?

@zendercourtney  Apple is not going to be any help here, although you're certainly welcome to contact the company if you'd like.  Listed in the first post on this thread are a few possible fixes you can try, but they don't work for everyone.  A much more drastic step is reinstalling your OS, which has apparently worked for some people.  But it would be really helpful if you could provide the information described in the first post.  There are people working on this issue, and more info is always useful.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 94 of 154 (734 Views)

Re: CAS problems in macOS High Sierra?

★★★★ Novice
So what are the other fixes that have reportedly helped people with this issue? I am a little hesitant to try a reinstallation for my current OS...
Message 95 of 154 (676 Views)

Re: CAS problems in macOS High Sierra?

@walleto  The very first post in this same thread has several steps you can try instead of reinstalling your OS.

 

https://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6027932#M7813

 

If none of them help, please provide your mac's specs here.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 96 of 154 (669 Views)

Re: CAS problems in macOS High Sierra?

@walleto

Reinstalling your OS is good housekeeping for your Mac, especially if you’ve ever run apps that purport to clean up unwanted files. You shouldn’t lose any data as it reinstalls over the top of your existing installation, fixing corrupted and missing files and cleaning it up in general. You should of course always back up Standard smile


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 97 of 154 (654 Views)

Re: CAS problems in macOS High Sierra?

★★★★ Novice

@Bluebellflora Thanks, I'll do that soon.

Message 98 of 154 (634 Views)

Re: CAS problems in macOS High Sierra?

[ Edited ]
EA Sims Team

Update:

 

We think this may be fixed on the Mojave OS (10.14), which officially releases on Monday, September 24, 2018.

Message 99 of 154 (502 Views)

Re: CAS problems in macOS High Sierra?

★★★★ Novice
What exactly is the Mojave OS? Is that an update that we need to do manually?
Message 100 of 154 (453 Views)
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