CAS problems in macOS High Sierra? [ Edited ]

[SimQARobo]

@PiinkxAces

Info from the Apple site:

https://www.apple.com/macos/mojave

[PiinkxAces]

So if we download this, the glitch may go?

[twmuse]

I tried the Mojave betas and is was not fixed, but there MAY be a fix at the last minute. Got Mojave final installed and will check in a few and report back.

[PiinkxAces]

Okay great. Mine is downloading now.

[twmuse]

Well Nothing fixed in Mojave final, the same problem still exists, at least on my set up. Maybe ( I doubt it ) it will fix for some.

[SimQARobo]

@twmuse

That's unfortunate  .  Thank you for the info. 

Do you have the same hardware that you listed previously?

https://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6448164#M10098

[twmuse]

@SimQARobo

Yes exact same machine.

[SimQARobo]

@twmuse

OK thank you.  We'll continue to look into it and engage with Apple if needed.

[PiinkxAces]

Just to mention, I have tried it just now and it also hasn't worked for me either - same machine.

[Bluebellflora]

@PiinkxAces @twmuse

I'm not sure if this will be of any help to EA but it wouldn't hurt to provide the info anyway. Could you go into Documents > Electronic Arts > The Sims 4 and open the Config.log file. Scroll up near to the top and you'll see your graphics card info, like this:

=== Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          AMD Radeon Pro 560 OpenGL Engine, Version: 0.1.68.20
Driver version:  20
Monitor:         00000000
Texture memory:  3953MB

Could you please copy and paste the information here? 

Thanks