CAS problems in macOS High Sierra?

[jjansku01]

Hi @Bluebellflora

I have tried everything to fix this cursor glitch in CAS but nothing has worked.. What do I do now? Will this glitch go away by itself? Thank you for helping

[Bluebellflora]

@jjansku01

As you can see in that thread there doesn't seem to be a fix. It's only affecting a small amount of players and there doesn't seem to be a common link between those experiencing it. I'll move this to the thread so we can keep all feedback in the same place. It would help if you could list the complete specs. of your Mac

[SimQARobo]

Hello again.

Just to inform this thread - we are having discussions with Apple about this issue.

[dorqy-dory]

thank you!  finally. hopefully it'll be fixed soon 

[PiinkxAces]

Thank you so much! Hopefully it will be fixed soon

[jjansku01]

@Bluebellflora

Hi, sorry that I haven’t answered earlier. I’m from Finland and I’m not completely fluent in English. Hope you will understand. Anyways, here is some information about my iMac:
macOS High Sierra 10.13.5
Model: iMac (21,5- inch, Late 2015)
Processor: 1,6 GHz Intel Core i5
Memory: 8GT 1867 MHz DDR3
Intel HD Graphics 6000, 1536mt

Hopefully those help. It would be extremely wonderful if this glitch can be fixed! Thank you for helping!

[Bluebellflora]

@jjansku01

Thanks As you can see from @SimQARobo's reply, EA are aware of the issue, fingers crossed it gets fixed.

[anthony_avt109]

MacOS High Sierra 10.13.6

MacBook Air 13 Inch 2017

Processor 1.8Ghz Intel Core i5

8 GB 1600 MHz DDR3

Intel HD Graphics 6000 1536 MB

No antivirus

I repaired 2 times and reinstalled 4

No mods/cc

First thing installed on this laptop

No updates

No origin or game updates

Trackpad on MacBook

EPs: Get to Work, Get Together, City Living, Cats & Dogs, Seasons

GPs: Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood, Jungle Adventure

SPs: Perfect Patio, Vintage Glamour, Backyard, My First Pet, Movie Hangout

No Touchscreen

1440x900

Most of the time mail or safari

Origin in game is enabled

[zendercourtney]

Can we please be given a time frame of when this will be fixed? Or a refund..... Like I love my MAC but i have spent so much money on sims.. Do I need to purchase a PC to play my games now??

[Bluebellflora]

@zendercourtney

This still seems to only be affecting a small amount of Mac users and is being caused by something on the Mac side, not the game side. Could you reinstall your OS and see if that helps?