February 2021 - last edited February 2021
Hello, I have a major problem. My origin won't launch every time I try to start it. When I try to start it, it just crashes and gives me this weird error saying "Origin has encountered a serious problem and must be closed now" since my laptop is in dutch it can maybe be a little more difficult to help me out but I try my best by translating and including pictures. (See Crash)
I've tried every solution there is online to help me fix Origin but unfortunately, nothing has helped. I tried the Origin reset tool, Reinstalling Origin, and even Delete Origin in a very specific way. I even restarted my laptop multiple times but nothing. Since I redownloaded the app multiple times, each time I tried installing it, there was an error saying "Warning... Resource in use" (see picture warning)
The last time my Origin was open and ready to play The Sims 4 was this morning, I restarted my laptop because I had some trouble with my wifi, and ever since my origin is crashing. Some people said it could be the sims 4 itself but I don't think that's the case because I've had that problem before and my origin was fine back then. Also like I said origin was fine this morning.
I also read this forum saying I should try to launch the game on another account so I did and logged in to my little sister's account on my laptop. I launched Origin and indeed it did launch, I could log in and all. But this does not solve the problem at all on my personal account because I want to play on my account.
I use a Macbook pro 2012 OS X El Capitan ver. 10.11.6.
I hope there is someone who can help me out.
February 2021
February 2021
February 2021
February 2021
Hello, I have a major problem. My origin won't launch every time I try to start it. When I try to start it, it just crashes and gives me this weird error saying "origin has encountered a serious problem and must close" since my laptop is in dutch it can maybe be a little more difficult to help me out but I try my best by translating and including pictures. (See Crash)
Since I re-downloaded the app multiple times, each time I tried installing it, there was an error saying "Warning... Resource in use" (see picture warning)
Here is everything I have tried to solve the problem:
- Reinstall Origin
- Use the reset origin tool
- Delete cache
- Delete origin the hard way
- Restart my laptop in safe mode
- Restarted my laptop with : Cmd + shift + R + P
- Check network and proxy
- Checked if I allowed downloads from outside the AppStore
- Check to see if the firewall was disabled
The last time my Origin was open and ready to play The Sims 4 was yesterday, I restarted my laptop because I had some trouble with my wifi, and ever since my origin is crashing. Some people said it could be the sims 4 itself but I don't think that's the case because I've had that problem before and my origin was fine back then. Also like I said origin was fine this morning.
I also read this forum saying I should try to launch the game on another account so I did and logged in to my little sister's account on my laptop. I launched Origin and indeed it did launch, I could log in and all. But this does not solve the problem at all on my personal account because I want to play on my account. I even tried copying all the origin files from my sister's account to mine but that didn't turn out as I wanted. I believe there is a much bigger problem going on within my laptop itself after I restarted it.
I contacted Apple today and they told me, there might be some software that I use that causes the issue. So I deleted NordVPN and CleanMyMAc X because they said this might affect Origin. Since that also wasn't the case they said I have to update my software. Since I have a bit of an older laptop I'm scared my laptop will become very slow after the update. I also find it weird because I have been playing the sims 4 on origin with this software for 2 years now. Apple also recommended me to make a backup from my laptop and erase the boot drive and go back to factory settings. I personally don't think that will solve my problem...
I use a Macbook pro 2012 OS X El Capitan ver. 10.11.6.
I hope there is someone who can help me out and knows a bit more about the issue I'm having.
If there is more information you need in order to help me out I'm happy to give you everything.
February 2021
February 2021
February 2021
February 2021
February 2021