Origin always says that I am on offline mode when I have internet. [ Edited ]

[Basically_Broke]

I have been having this issue for about two months now, and although I hav done a lot of research on it, nothing seems to fix this. Some strategies that seem to have worked are for windows or another computer brand, where I have a Mac. I have tried restarting my computer, redownloading origin, ensuring that computer is completely updated, etc. I have had this issue before and restarting my computer fixed it, but now it seems like nothing works! Considering I have payed a lot of money on specially Sims 4 and it is one of my most played games this has become extremely upsetting. I have even just tried to just play offline mode but it doesn't feel the same. If anyone has a solution to this issue for a Mac computer, please let me know!  

[puzzlezaddict · Accepted solution]

@Basically_Broke  Try running the Origin reset tool for macs.  It removes files that even a normal uninstall won't reach.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't work, please list your computer's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

[puzzlezaddict · Accepted solution]

@Basically_Broke  Try running the Origin reset tool for macs.  It removes files that even a normal uninstall won't reach.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't work, please list your computer's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

[Basically_Broke]

Although the first step didn't work I followed the second step in the first forum with reaching out to EA and it worked! Thanks for your help!

[SimsEmpress]

@Basically_Broke I am having the exact same issue. I'm on a 2015 Macbook air running MacOS Catalina version 10.15.4 I can't go online in origin and can't find any solution. It is indeed frustrating especially that it's taking so long to have the issue resolved. Let me know if you find a solution, though, I believe it is on E.A.