Origin Won't Launch (Mac)

by kacie110798
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Original Post

Origin Won't Launch (Mac)

★ Novice

I'm new & trying to access Sims 4 that I purchased through Origin. I downloaded Origin to my Mac, but I can't access anything. When I click on the icon, it comes up as a white box. I've tried uninstalling + reinstalling as well at restarting my Mac. I attached a screenshot of what it looks like when I open it. 

 

MacBook Air (13-inch, 2017)

macOS Mojave 10.14.6

Message 1 of 8 (469 Views)

Re: Origin Won't Launch (Mac)

@kacie110798 

 

Please run the Origin reset tool then try again.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 2 of 8 (453 Views)

Re: Origin Won't Launch (Mac)

★ Novice
@Bluebellflora I just tried your suggestion, but I'm still running into the same issue
Message 3 of 8 (428 Views)

Re: Origin Won't Launch (Mac)

★★ Novice

Did you manage to solve this problem? Having the same issue

Message 4 of 8 (407 Views)

Re: Origin Won't Launch (Mac)

★ Novice
@BlondeAsh No, it's still giving me trouble Frown
Message 5 of 8 (362 Views)

Re: Origin Won't Launch (Mac)

@kacie110798

Can you try the suggestions in the Origin thread - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

When you installed Origin did you deny any permission windows that popped up?

I would check proxy settings first.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 8 (351 Views)

Re: Origin Won't Launch (Mac)

★★ Novice

All of the below did not work.. 

 

-Downloading in Safe Mode

-Reset Origin (done this 1000 times)

-Verify Gatekeeper Settings

-Disable Proxy Settings

-Disable Firewall

-Reset Mac Host Files

 

I also did not deny any permission window that popped up when installing. 

 

I updated to the latest MacOS software and this did not make a difference. Still not working!! Blank white screen when Origin is launched 

 

Any other ideas before I get a refund? 

Message 7 of 8 (319 Views)

Re: Origin Won't Launch (Mac)

@BlondeAsh

Which version of macOS are you running?

You could try setting up a new user account on your Mac and see if Origin will launch in that account.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 8 of 8 (296 Views)