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Origin/Sims 4 problem

by bellebuton
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Original Post

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Origin/Sims 4 problem

★★★★ Novice

So,  downloaded the sims 4 like 2 years ago and I’ve had trouble with accessing it but it always seemed to work out in the end. But now origin isn’t available and neither is my account so I made a new account and I have to buy the game all over again and I don’t have a bank account or anything and I don’t want to have to ask my mum.

 

I remember my password but it just keeps saying ‘Oops something went wrong’ and I’ve tried restarting but it doesn’t work and it’s been doing that for a while. But it does work if I go onto Origin on safari just not on the app but it’s in a different account and the account the sims 4 is on says it’s expired.

 

Does anyone have some advice or something like that? Thanks.

Message 1 of 5 (283 Views)

Accepted Solution

Re: Origin/Sims 4 problem

★★★★★ Apprentice
@bellebuton Start with the Contact Us page at: https://help.ea.com/en/contact-us/

Let me know if you get stuck.

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Message 4 of 5 (140 Views)

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Re: Origin/Sims 4 problem

★★★★★ Apprentice
You should reach out to tech support for help diagnosing the status of your account.
Message 2 of 5 (261 Views)

Re: Origin/Sims 4 problem

★★★★ Novice
@dzm06 Okay, how do I do that?
Message 3 of 5 (159 Views)

Re: Origin/Sims 4 problem

★★★★★ Apprentice
@bellebuton Start with the Contact Us page at: https://help.ea.com/en/contact-us/

Let me know if you get stuck.
Message 4 of 5 (141 Views)

Re: Origin/Sims 4 problem

★★★★ Novice

Okay thanks

Message 5 of 5 (93 Views)
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