Origin App not Responding [ Edited ]

[BethanyNorth]

I purchased three sims 4 games. I then went on to origin to download it to allow me to run my games. 

It downloaded, I moved it to applications. A box appeared with three tic boxes asking about 'opening on start up'. 

I clicked that I agreed, that box disappeared and nothing happened. 

I clicked on the origin icon in my dashboard and it states the app is not responding. 

I have deleted, redownloaded. Shut down and started again.

Help????

Computer: Macbook Air 

[roberta591]

@BethanyNorth What did you move and why did you move it?

[roberta591]

double post

[BethanyNorth]

when you download origin, it brings up a box with the origin icon with three arrows pointing to applications for you to click and drag it

[BethanyNorth]

@roberta591

I have attached a screenshot of what I'm talking about

I was on the phone to EA technical support for 1.5 hours earlier and they couldnt fix it

[roberta591]

What version of OSX do you have?

[BethanyNorth]

@roberta591

10.10.3

[roberta591]

@BethanyNorth not real good with mac problems - I'm going to move this to the Sims Mac forum.

[roberta591]

@BethanyNorth When I transferred this post I goofed and transferred it in two parts - my bad. Hopefully someone can help you here.

add: for some reason this post would only move in parts.

[Bluebellflora]

@BethanyNorth

Firstly, please can you tell me which exact model Mac you have? Instructions on finding specs can be found here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Secondly, you're running an outdated version of Yosemite. Please can you open the App Store on your Mac, go to Updates and update Yosemite to 10.10.5.

After you've done that please run the Origin reset tool - http://help.ea.com/uk/article/how-to-reset-origin-on-mac/ then go into your Applications folder and drag the Origin app to the Trash. Empty the Trash, restart your Mac and then go to the Origin website and download Origin again and try to install it.