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Re: [Mac] OS X El Capitan and The Sims 4

by jesper-gutke
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Original Post

Accepted Solution

OS X El Capitan, The Sims 4 and NVIDIA graphics cards

[ Edited ]

OS X El Capitan has now been officially released. The game is working great for some, however if you are experiencing a problem please feel free to post the issue here. Please make sure to include the following information:

 

  • Mac specs. (model, year, processor, RAM, graphics). You can find the information by following these instructions.
  • Have you upgraded from a previous version of OS X or did you do a clean install?
  • Which Expansion/Game/Stuff Packs do you have installed?

Any issues raised will be posted in the second post on this thread.

 

Edit 17.02.16 - Changed the thread title to reflect the NVIDIA GPU issue affecting a lot of Mac users since upgrading to El Capitan.

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 1 of 97 (10,485 Views)

Accepted Solution

Re: [Mac] OS X El Capitan and The Sims 4

[ Edited ]

Reported issues:

 

Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418

Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419

Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418

Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)

 

NVIDIA GeForce GT 640M 512Mb

NVIDIA GeForce GT 650M 512 MB
NVIDIA GeForce GTX 660M 512 MB

NVIDIA GeForce GTX 675MX 1024 MB

NVIDIA GeForce GT 750M 1024 MB

NVIDIA GeForce GT 755M 1024 MB

 

Game crashes/freezes and graphics glitch horribly. Reported in the stickied El Capitan thread on the officials.

 

 

Edit - a possible fix may be to update your drivers manually through NVIDIA's site. I've written a guide on how to do this here - http://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/ Thanks to @SimGuruModSquad over on the officials for this suggestion Standard smile

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png

View in thread

Message 2 of 97 (11,417 Views)

All Replies

Re: [Mac] OS X El Capitan and The Sims 4

[ Edited ]

Reported issues:

 

Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418

Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419

Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418

Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)

 

NVIDIA GeForce GT 640M 512Mb

NVIDIA GeForce GT 650M 512 MB
NVIDIA GeForce GTX 660M 512 MB

NVIDIA GeForce GTX 675MX 1024 MB

NVIDIA GeForce GT 750M 1024 MB

NVIDIA GeForce GT 755M 1024 MB

 

Game crashes/freezes and graphics glitch horribly. Reported in the stickied El Capitan thread on the officials.

 

 

Edit - a possible fix may be to update your drivers manually through NVIDIA's site. I've written a guide on how to do this here - http://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/ Thanks to @SimGuruModSquad over on the officials for this suggestion Standard smile

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 97 (11,418 Views)
Highlighted

Re: [Mac] OS X El Capitan and The Sims 4

★★★★ Newbie
Me to i have the same problem

Hey fix the problem in sim 4 in OS X El Capitan for Mac is Crashing all the Time !!!!!
Message 3 of 97 (10,437 Views)

Re: [Mac] OS X El Capitan and The Sims 4

@jesper-gutke

 

Please can you confirm which Mac you have? And EPs/SPs/GPs.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 97 (10,435 Views)

Re: [Mac] OS X El Capitan and The Sims 4

★★★★ Novice

Origin not downloading sims 4!!
i have tried everything !
nothing worked, i got the highest laptop and most powerful macbook 2013, and a high speed internet.

PLEASE HELP 

Message 5 of 97 (10,413 Views)

Re: [Mac] OS X El Capitan and The Sims 4

★★★★ Newbie

Sims was working till the first El Capitan OS, then i update it and never works again, i buy Sims 3 hoping that works but nothing, someone knows if origin will update or something?? Frown

 

MacBook Pro 13" Mid 2012

2.9 GHZ Intel Core i7 - 8gb RAM Mhz DDR3

Intel HD Graphics 4000 1536 MB

1TB HDD

 

 

Message 6 of 97 (10,383 Views)

Re: [Mac] OS X El Capitan and The Sims 4

@imichelle89

 

What exactly is happening? Any error messages? How far into the loading process do you get?

 

Have you tried repairing Sims 4 in Origin (right click on the game in your Games Library and select Repair Game).

 

Have you moved your Sims 3 folder out of Documents > Electronic Arts and then tried launching the game again?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 97 (10,377 Views)

Re: [Mac] OS X El Capitan and The Sims 4

★★★★ Newbie

Unknow error on sims 3 (already moved the folder and nothing)

Sims4 blinks but doesnt work!

Message 8 of 97 (10,350 Views)

Re: [Mac] OS X El Capitan and The Sims 4

★★★★★ Newbie

I downloaded The Sims 4 on my iMac late 2013, i5, 12 gb of ram, and a nvidia geforce gt 755M 1 gb and it wont let me start the game. I don't know why, I've clearly past the recommend specs and i have OS X El Capitan v. 10.11.1 Beta (15B22c).   

Message 9 of 97 (10,343 Views)

Re: [Mac] OS X El Capitan and The Sims 4

Hi @CHRIST911TheOne ,

 

Why haven't upgraded to the full version of El Cap.
The beta version is not supported, but the final version!

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare
Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 10 of 97 (10,332 Views)
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