Not loading gameplay

[1D_JLR]

My game will load the menu screen and let me see the worlds but once i click on a specific household it shows a glitching loading icon over where you should be seeing the household and then when I try and click play it doesn’t do anything so I can’t play my game. Any suggestions on how to fix this would be great.

[Bluebellflora]

@1D_JLR

Could you please post a screenshot?

[1D_JLR]

Can you kind of see what im talking about here?

[Bluebellflora]

@1D_JLR

Can you please post a proper screenshot. If you need instructions here is Apple's help page - https://support.apple.com/en-gb/HT201361