November 2020
I've played 1920 hours of Sims 4 on this laptop. I own all expansion, game and stuff packs. I never had an issue with the game before. I was able to play Snowy Escape no problem before the new patch. After the patch I was unable to open Origin. I would click on the app on my dock and it would bounce once and then quit, no error or anything just stopped. I uninstalled, reinstalled, and repaired the app multiple times. Finally I tried the Safe Boot option and Origin opened. I went to play Sims 4 and for the first time ever received a notification that I needed to download legacy. I did not have to before the patch. Fine, whatever. I downloaded it and was met with an error telling me my video card did not meet the minimum requirements. After lots of googling I was able to find my video card info - sure enough it did not meet the minimum requirements. Confused, due to playing the game for 1920 hours without ever having an issue when loading and playing the game, I contacted EA Help - they told me that there was a glitch that allowed me to play the game with no problem before but now that it's fixed I am not able to play any of the new packs that I had played for and semi enjoyed (let's be real Sims 4 packs lack HARD) and after a long discussion of how I can still play the games I had paid for they had suggested I create a new administrative user account on my MacBook Air and install the game on that account to try playing. I did that. Still in safe boot I had installed all the games except for the newest Snowy Escape pack, the awful Star Wars pack and the legacy pack. I pressed play and was told yet again to download the Legacy pack. I did so reluctantly and was met with the Video Card error yet again.
I genuinely do not understand. I have played this game for 1920 hours (I was unemployed for quite some time lol) and had never had a video card error. Now after this patch I can't play at all. Even with this dumb legacy pack.
Someone please help me. I tested positive for COVID yesterday unfortunately and wanted to spend my time in quarantine playing Sims 4 and I can't even do that.
I just want to play this game.
Before the patch I was even able to finally enjoy Sims 3 again due to the new 64bit option. After the patch I can't even play that. EAHelp told me that my computer was not 64bit compatible yet before the patch I was able to play the 64bit game with no problem. Help please.
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November 2020
November 2020
November 2020