Help us improve Answers HQ! Take Survey No, Thanks

[NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

by Bluebellflora
Reply

Original Post

Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

★★★★ Novice

Thanks for moving this.

 

Things we tried:

reinstall origin and sims 4. (both with all addons and none).

Delete folder from my docs.

icloud has never been on for the documents folder.

retina off, v sync on,

 

Minor improvement:

it seems the game is running now and not randomly closing with no message like before.

but there seems to be a weird graphics thing where a chunk of black or yellow just shows up when u move the camera. the weird thing is that it seems to only happen in one apartment.

In San Myshuno, 1310 21 Chic Street. that High rise apartment is where the graphics thing happens.

Message 71 of 266 (370 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

@AmazingADO

Hmm, could you post a screenshot?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 72 of 266 (367 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

[ Edited ]
★★★★ Novice

Here, it really only seems to happen in this lot.

 

of course. this would vary depending on camera angles. between a small line to triangle. to that whole half screen mess. at one point it was yellow

Message 73 of 266 (335 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

@AmazingADO

Eww, that's horrible! What happens in windowed mode? Try changing it from full screen and also dragging the corner to make it a little smaller so it doesn't fill the screen.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 74 of 266 (332 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

[ Edited ]
★★★★ Novice

same thing. so our work around is to not use that lot at all anymore. with this macbook lol. it would be interesting though to see if it happens to other players at that same lot in 

 San Myshuno, 1310 21 Chic Street.

 

but of course i don't other people's games to break haha

 

UPDATE:

tried window mode again. it just suddenly crashed.

 

full screen works though but that graphics bug happens.

 

yeah we're not using this lot anymore

Message 75 of 266 (321 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

@AmazingADO

I like breaking my game so I loaded 1310 21 Chic Street. It was all fine of course. Do you want to send me your save so I can try and load that lot from your save? Upload to a file sharing site or cloud storage and post the link.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 76 of 266 (288 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

★★★★ Novice

Thanks. Here's a copy of the saves folder.  https://drive.google.com/file/d/1YHgsAbvPAI39fr1xE5frS8yBmdrrPOfn/view?usp=sharing

 

In case i didn't write it down:

Brand New 2019 MacBook pro arrived yesterday

2.3 ghz i9

32 RAM

AMD Radeon Pro 5500M with 8GB of GDDR6 memory

 

Message 77 of 266 (257 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

@AmazingADO

Could you make is so anyone with the link can access the file? I can't currently access it.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 78 of 266 (218 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

★★★★ Novice
Message 79 of 266 (179 Views)
Highlighted

Re: Sims 4 keeps crashing - New Macbook Pro 2019

@AmazingADO

Which save? There are two. In both 1310 Chic street is uninhabited and loads fine for me Frown

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 80 of 266 (160 Views)
Twitter Stream