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[NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

by Bluebellflora
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Original Post

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Re: Sims Help - new proc failed with errno: 0x56

★★★ Novice

I've tried everything mentioned, including disabling iCloud drive and enabling vertical sync but the problem persists.

Message 41 of 266 (341 Views)
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Re: Sims Help - new proc failed with errno: 0x56

@linaabananaa 

 

Which specific 16" model do you have?There are different configurations available. Please can you provide more information, instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 42 of 266 (482 Views)
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Re: MacBook Pro 16 inch Lag/FPS issues

@ouchbailey

I've merged your post into this specific thread on the new MBPs. Please see the opening post for tips on getting the game to work more smoothly.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to
Message 43 of 266 (474 Views)
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Re: Sims Help - new proc failed with errno: 0x56

★★★ Novice

@Bluebellflora 

 

MacOS Catalina Version: 10.15.4

Macbook Pro (16-inch, 2019)

Processor: 2.6 GHz 6-core Intel Core i7

Memory: 16 GB 2667 MHz DDR4

Graphics: Intel UHD Graphics 630 1536 MB / AMD Radeon Pro 5300M

Message 44 of 266 (441 Views)
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Re: Sims Help - new proc failed with errno: 0x56

@linaabananaa

Can you open your Config.log file in your Sims 4 folder and c/p the lines under the === Graphics device info === section here?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 45 of 266 (421 Views)
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Re: Sims Help - new proc failed with errno: 0x56

★★★ Novice

@Bluebellflora 

 

=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5300M
Name (database): AMD Radeon Pro 5500M / 5300M [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 00000210, Chipset: 0043
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8

Message 46 of 266 (404 Views)
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Re: Sims Help - new proc failed with errno: 0x56

★★★ Novice

Just an update: I got it to work!

 

After several different attempts what I did was:

Turn off iCloud Drive

Move the Electronic Arts folder to desktop and start the game.

Turn off Retina display

 

I've tried this before, but it didn't work until now.

 

It's been a few hours and everything is working fine with CC and Mods.

 

Thank you @Bluebellflora for your help!

Message 47 of 266 (374 Views)
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Re: Sims Help - new proc failed with errno: 0x56

@linaabananaa

Yay! Good to know that something finally worked Standard smile

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 48 of 266 (370 Views)
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Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★★★ Novice

I have the same computer and I'm having the same problem. The sims 4 is completely unplayable I have all the problems that you listed and I've tried and the solutions on this thread and it doesn't work. does anybody have any idea as to why my game is acting like that. all my graphic settings are on medium because that's what they were before and the game was running smooth but after buying a couple expansion packs the game is just broken. SOMEONE, PLEASE HELP

Message 49 of 266 (294 Views)
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Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★★★ Novice

The game was playing smoothly a couple of days ago but after downloading city living and some other expansions it's just unplayable. I move the folder to the desktop and it doesn't work. I turn retina off it doesn't work. I repair the game it doesn't work. I uninstall the game and it doesn't work. SOS someone please help I just want to play the sims 4. 

Message 50 of 266 (293 Views)
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