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[NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

by Bluebellflora
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Re: Crash on MacBook Pro 16 inches

★★★ Novice
@puzzlezaddict Thank you, I did all the steps you wrote. The game is now more stable! It launches every time on Play mode. It still crashes a lot whenever I want to quit the game just after saving but I can manage around Standard smile
Message 10 of 210 (907 Views)
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Re: Sims 4 on 16 inch MacBook Pro

★ Novice

@puzzlezaddict 

 

Thank you, had the same error on the same model of MacBook and found your fix when I searched for a solution. Worked perfectly 😊

Message 11 of 210 (1,215 Views)
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Re: Sims 4 on 16 inch MacBook Pro

[ Edited ]
★★★ Novice

Hey y'all. 

 

I was having this same issue and was SO excited to find this solution. 

 

I was able to add in that text to the graphicscards.sgr file, and that solved the issue of my graphics card not being recognized. 

 

However, after disabling iCloud Drive/Sync, I'm still having the issue of my game crashing whenever I create a family and move them into a lot. I know Miloev's issued was solved along with a few others, but unfortunately this did not solve the issue for me Frown

 

Does anyone have any other thoughts on how to fix this?? Much MUCH appreciated. 

Message 12 of 210 (1,049 Views)
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Re: Sims 4 on 16 inch MacBook Pro

@manfrint 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 13 of 210 (1,012 Views)
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Re: Sims 4 on 16 inch MacBook Pro

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@Bluebellflora

Sure thing!

macOS Catalina - Version 10.15.2
MacBook Pro (16-inch, 2019)

Processor: 2.6 GHz 6-Core Intel Core i7
Memory: 16 GB 2667 MHz DDR4
Graphics: Intel UHD Graphics 630 1536 MB
Message 14 of 210 (862 Views)
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Re: Sims 4 on 16 inch MacBook Pro

@manfrint

How about testing in a new account on your Mac?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 15 of 210 (839 Views)
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Re: Sims 4 on 16 inch MacBook Pro

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@Bluebellflora

Yup, tried that. Made sure to make the new account and not sign in to my Apple ID so that iCloud wouldn't be activated.

I also updated my game to the January 16th, 2020 patch update and that didn't solve the issue. Sometimes the game will load the household, but then I'll try it again with a new household to make sure it works before I create my actual family, and it will crash.

All my settings are on low, although I know they can be run higher. I tried setting them to ultra once and the game immediately crashed when I clicked "apply changes".
Message 16 of 210 (819 Views)
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Re: Sims 4 on 16 inch MacBook Pro

@manfrint 

 

Hmmm, give starting up in safe mode a go - https://support.apple.com/en-us/HT201262

 

You could also try resetting Origin - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

 

 


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 17 of 210 (800 Views)
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Re: Sims 4 on 16 inch MacBook Pro

★★★ Novice
@Bluebellflora

Just tried both of those things, neither worked Frown

I can't imagine it's anything to do with the hardware, as I just got this Mac about two weeks ago. Just confused as to why others were able to resolve their issues with the solutions in this thread, but I cannot seem to remedy it even though my specs are the same.
Message 18 of 210 (775 Views)
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Re: Sims 4 on 16 inch MacBook Pro

@manfrint

Me neither Frown

Any antivirus running? Have you run any ‘cleaner’ apps? What else is running on your Mac, including any background stuff?

Which AMD GPU does your Mac have?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 19 of 210 (767 Views)
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