My origin will not launch, it bobs up and down and closes right away

[ImJustStevie]

So im on mac and my origin will not open at all, it starts to do the little bounce and then right away closes the app. I've tried uninstalling and re- installing and i've tried running first aid. I dont know what to do anymore. 

[Bluebellflora · Accepted solution]

@ImJustStevie 

Urgh, sorry. No idea where my head was at yesterday, I'll read better today I promise :D

There are two quick things you could try:

- Boot into safe mode and then try to launch Origin - https://support.apple.com/en-gb/HT201262

- Create a new user account on your Mac and see if Origin launches in that account

You shouldn't need to do both but if one doesn't work try the other.

[Tremayne4260]

@ImJustStevie , have you tried to reset Origin? The link with instructions on how to is posted below.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

Please keep us updated.

[Bluebellflora]

@ImJustStevie 

Please run the Origin reset tool then try again.

[ImJustStevie]

Okay i ran the diagnostic tool thing and on the text file, it just says the name, version, and build version. Is that what you need or is the tool not giving everything?

[ImJustStevie]

okay i reset my origin and re installed it again and it is still doing it. I have no clue what else to do and why all of a sudden my origin has stopped working

[Bluebellflora]

@ImJustStevie 

Ok, try disabling Origin in-game and see if that helps.

[ImJustStevie]

the problem is that origin will not open at all so i cant disable that

[Bluebellflora · Accepted solution]

@ImJustStevie 

Urgh, sorry. No idea where my head was at yesterday, I'll read better today I promise :D

There are two quick things you could try:

- Boot into safe mode and then try to launch Origin - https://support.apple.com/en-gb/HT201262

- Create a new user account on your Mac and see if Origin launches in that account

You shouldn't need to do both but if one doesn't work try the other.

[ImJustStevie]

putting my mac in safe mode allowed my origin to update and now is running properly. Thanks for the help, now i just need to make sure my sims updates and ill be playing in no time!

[Bluebellflora]

@ImJustStevie

Thank you so much for confirming what worked, it's so helpful when users take the time to come back with feedback - it helps all us Mac users Do you have any kind of antivirus/3rd party firewall that may have been blocking Origin connecting for the update?