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My origin will not launch, it bobs up and down and closes right away

by ImJustStevie
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My origin will not launch, it bobs up and down and closes right away

★★★ Novice

So im on mac and my origin will not open at all, it starts to do the little bounce and then right away closes the app. I've tried uninstalling and re- installing and i've tried running first aid. I dont know what to do anymore. 

Message 1 of 12 (220 Views)

Accepted Solution

Re: My origin will not launch, it bobs up and down and closes right away

@ImJustStevie 

 

Urgh, sorry. No idea where my head was at yesterday, I'll read better today I promise :D

 

There are two quick things you could try:

 

- Boot into safe mode and then try to launch Origin - https://support.apple.com/en-gb/HT201262

 

- Create a new user account on your Mac and see if Origin launches in that account

 

You shouldn't need to do both but if one doesn't work try the other.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 8 of 12 (177 Views)

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Re: My origin will not launch, it bobs up and down and closes right away

Champion

@ImJustStevie , have you tried to reset Origin? The link with instructions on how to is posted below.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Please keep us updated.

***Please note that I am a player like you and not an employee of EA.***
Message 2 of 12 (215 Views)

Re: My origin will not launch, it bobs up and down and closes right away

@ImJustStevie 

 

Please run the Origin reset tool then try again.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 3 of 12 (210 Views)

Re: My origin will not launch, it bobs up and down and closes right away

★★★ Novice

Okay i ran the diagnostic tool thing and on the text file, it just says the name, version, and build version. Is that what you need or is the tool not giving everything?

Message 4 of 12 (206 Views)

Re: My origin will not launch, it bobs up and down and closes right away

★★★ Novice

okay i reset my origin and re installed it again and it is still doing it. I have no clue what else to do and why all of a sudden my origin has stopped working

Message 5 of 12 (200 Views)

Re: My origin will not launch, it bobs up and down and closes right away

@ImJustStevie 

 

Ok, try disabling Origin in-game and see if that helps.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 12 (189 Views)

Re: My origin will not launch, it bobs up and down and closes right away

★★★ Novice

the problem is that origin will not open at all so i cant disable that

Message 7 of 12 (185 Views)

Re: My origin will not launch, it bobs up and down and closes right away

@ImJustStevie 

 

Urgh, sorry. No idea where my head was at yesterday, I'll read better today I promise :D

 

There are two quick things you could try:

 

- Boot into safe mode and then try to launch Origin - https://support.apple.com/en-gb/HT201262

 

- Create a new user account on your Mac and see if Origin launches in that account

 

You shouldn't need to do both but if one doesn't work try the other.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 12 (178 Views)

Re: My origin will not launch, it bobs up and down and closes right away

★★★ Novice

putting my mac in safe mode allowed my origin to update and now is running properly. Thanks for the help, now i just need to make sure my sims updates and ill be playing in no time!

Message 9 of 12 (160 Views)

Re: My origin will not launch, it bobs up and down and closes right away

@ImJustStevie

Thank you so much for confirming what worked, it's so helpful when users take the time to come back with feedback - it helps all us Mac users Standard smile Do you have any kind of antivirus/3rd party firewall that may have been blocking Origin connecting for the update?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 10 of 12 (155 Views)
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