My Sims 4 game won't open

by Lord-of-Trash101
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Re: My Sims 4 game won't open

★ Novice
My sims still won't open I deleted all my cc and all what happened was it goes on the game then to the sims 4 load screen then turns white and it won't close
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Re: My Sims 4 game won't open

★★ Novice

my game loads now but I have 0 cc, and how do I access the sims folder that you said to drag out??

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Re: My Sims 4 game won't open

★★ Novice

anyways, I got my folder because the one that was in electronic arts had nothing in it so I think that's part of my problem

Spoiler
Teeth bared
Spoiler
 

but now I cant open my game again

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Re: My Sims 4 game won't open

★★★ Novice

This worked for me! Thank you! ^^

Message 34 of 216 (7,262 Views)
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Re: My Sims 4 game won't open

★★★ Novice

How do I load the files? I would really like to get everything back.

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Re: My Sims 4 game won't open

@ZayaMoone

 

Replace the newly created files in the Documents > Electronic Arts > The Sims 4 folder with the ones you moved out. Be careful though, if your game didn't work with the original files then the problem lies in the files/folders so move them in individually, checking to see if your game works after each batch.


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Message 36 of 216 (7,230 Views)
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Re: My Sims 4 game won't open

★★★ Newbie

My game was doing the same and I was reading all of the comments on here. You need to drag the electronic arts folder out onto your desktop... that seemed to make my game open just fine. 

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Re: My Sims 4 game won't open

★★★★ Novice
My game still isn't opening. I have all game packs, stuff packs, and expansion packs. I checked my specs and I supercede the required. I have no cc I've deleted it from my computer entirely. Just to be 100% sure that wasn't my issue. I'm going to just delete my family's files I moved to my desktop. I'm okay with losing them if it means my game will work. I don't know what else to do. I called EA and they sent me troubleshooting options like repairing my disk and manually uninstalling the origin client (which I believe to be the main issue). I have a macbook which I dont update to newer OS anymore. Right now I'm updating it too against my better judgement. If there is any suggestions please tell me. I haven't been able to play since the November update. 😢 Loyal Simmer since 2001
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Re: My Sims 4 game won't open

★★★★ Novice
@Bluebellflora can you help me?
Message 39 of 216 (7,180 Views)
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Re: My Sims 4 game won't open

★★★★ Novice
@Bluebellflora another strange thing I've found is that my the sims 4 folder within the electronic arts folder within my documents doesn't have the folders it is supposed/usually to have. perhaps this is because my game hasnt' launch since I reinstalled it? I'm unsure, but the only files inside are Userdata.lock and a save folder. I'm so frustrated with this. I'm just hoping I can get some kind of help. I've done everything you can think of.
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