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My Game will not launch

by lifeasnia
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Original Post

My Game will not launch

★★ Novice

I've tried EVERYTHING and after the recent update my game will not load. I clicked on TS4 icon it takes me to origin, I click on Play in origin it does nothing. I nEed help! EA wont help me. i've spoken to 4 different customer service operators and they have gave me no solution! I dont know what to do! It shows no error codes! just blank! I have spent 2days trying to figure this out! 

Message 1 of 7 (342 Views)

Re: My Game will not launch

@lifeasnia 

 

Have you moved your entire Sims 4 folder to the desktop and tried to launch a new game?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 7 (336 Views)

Re: My Game will not launch

★★ Novice
@Bluebellflora Yes i tried everything. It looks like the new update is causing problems for everyone
Message 3 of 7 (332 Views)

Re: My Game will not launch

@lifeasnia

The main issue users are reporting is crashing, not the game failing to launch. Try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 4 of 7 (327 Views)

Re: My Game will not launch

★★ Novice
@Bluebellflora i have even deleted ts4 and origin both, NOTHING!
Message 5 of 7 (295 Views)

Re: My Game will not launch

@lifeasnia 

 

When you tried everything does that include creating a new user account on your Mac and playing in that account?

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 7 (282 Views)

Re: My Game will not launch

★★ Novice
@Bluebellflora I dont have a mac. I have a pc! and If i create a new account i'd have to buy sims 4 all over again right?
Message 7 of 7 (279 Views)
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