My Game will not launch

[lifeasnia]

I've tried EVERYTHING and after the recent update my game will not load. I clicked on TS4 icon it takes me to origin, I click on Play in origin it does nothing. I nEed help! EA wont help me. i've spoken to 4 different customer service operators and they have gave me no solution! I dont know what to do! It shows no error codes! just blank! I have spent 2days trying to figure this out! 

[Bluebellflora]

@lifeasnia 

Have you moved your entire Sims 4 folder to the desktop and tried to launch a new game?

[lifeasnia]

@Bluebellflora Yes i tried everything. It looks like the new update is causing problems for everyone

[Bluebellflora]

@lifeasnia

The main issue users are reporting is crashing, not the game failing to launch. Try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

[lifeasnia]

@Bluebellflora i have even deleted ts4 and origin both, NOTHING!

[Bluebellflora]

@lifeasnia 

When you tried everything does that include creating a new user account on your Mac and playing in that account?

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[lifeasnia]

@Bluebellflora I dont have a mac. I have a pc! and If i create a new account i'd have to buy sims 4 all over again right?